Client Service Manager, The Zone

Workforce Group  |  Lagos

Posted 06 Mar



Company Description

Workforce Group is a leading provider of
end-to-end, integrated and result-focused Business and Human Resource solutions
in Nigeria, offering advisory, outsourcing, recruitment and assessment,
learning and development, market entry, technology services and solutions.


From inception in 2004, we have helped clients
across diverse industries and sectors such as Financial Services, Telecoms, Oil
and Gas, Real Estate, Hospitality, Power, Entertainment, FMCG, etc., to achieve
their strategic goals and objectives.

Our reputation for excellence in service was
built from over a decade of providing business and human resource consulting
across several states in Nigeria.


Our flat management structure allows for the free
flow of ideas and interaction among employees of various cadres. Occasionally,
employees may be drafted to work with different business units to deliver on
projects and organisational interventions. This further creates an opportunity
for personal development as well as holistic professional growth.



We offer a wide range of benefits to our people. You bring
your “A” game and we will provide the opportunities.


Job Description


Role Title: Client Service Manager, The Zone 

Role Summary: The
Zone is  an eco-friendly business venue in Lagos mainland set on
approximately 10,000 sqm in the heart of Lagos, The Zone is uniquely positioned
to provide the best support for  day-to-day business activities, strategic
meetings or special events in Nigeria. 

The Client Service Manager, The Zone will be responsible for
generating revenue by creating and maintaining a healthy pipeline of leads,
understanding and interpreting client requirements. The Client Service Manager
will also be responsible for client retention and growth.


Role Competencies/Skills

Creating sales opportunities through
inbound lead follow-up, calls and emails,

Maintain and expand sales pipeline
within the target markets for the Zone

Act as a tour manager for the Zone

Preparation and communication of
client proposals

Working directly and closely with the
Marketing department to create awareness for The Zone within its target market

Key account management and provision
of a 5-star client experience 

Ensure adequate maintenance of the
facility to ensure service delivery 

Continuous and consistent competitive

Create, strengthen and manage
partnerships in order to deliver on agreed strategy

Preparation of weekly, monthly,
quarterly and annual strategic plans prior to review

Preparation of tenancy agreements and
ensuring tenancy checks are in place

Preparation of project plans and
budget per event

Preparation of invoices and chasing
receivables with clients 

Effective supervision of client
experience officers


Attribute & Character

Strong interpersonal skills

Facility management

Event planning skills and experience

Project management skills

High attention to detail and
commitment to delivery

Leadership skills

Superior time management &
organizational skills

Strong work ethic with energetic,
professional & team-oriented attitude

Flexible, adaptable, and resilient

Fluent in Microsoft office

Proficient in the use of CRM


Educational Qualification:

Bsc in Marketing, Mass Communications or equivalent.


2 -3 years  of proven client account management experience in
a similar role

Experience working with a CRM 

Event management

Facility management

Project management