Client Service Manager, The Zone
Workforce Group | Lagos
Posted 06 Mar
Description
Company Description
Workforce Group is a leading provider of
end-to-end, integrated and result-focused Business and Human Resource solutions
in Nigeria, offering advisory, outsourcing, recruitment and assessment,
learning and development, market entry, technology services and solutions.
From inception in 2004, we have helped clients
across diverse industries and sectors such as Financial Services, Telecoms, Oil
and Gas, Real Estate, Hospitality, Power, Entertainment, FMCG, etc., to achieve
their strategic goals and objectives.
Our reputation for excellence in service was
built from over a decade of providing business and human resource consulting
across several states in Nigeria.
Our flat management structure allows for the free
flow of ideas and interaction among employees of various cadres. Occasionally,
employees may be drafted to work with different business units to deliver on
projects and organisational interventions. This further creates an opportunity
for personal development as well as holistic professional growth.
Benefits
We offer a wide range of benefits to our people. You bring
your “A” game and we will provide the opportunities.
Job Description
Role Title: Client Service Manager, The Zone
Role Summary: The
Zone is an eco-friendly business venue in Lagos mainland set on
approximately 10,000 sqm in the heart of Lagos, The Zone is uniquely positioned
to provide the best support for day-to-day business activities, strategic
meetings or special events in Nigeria.
The Client Service Manager, The Zone will be responsible for
generating revenue by creating and maintaining a healthy pipeline of leads,
understanding and interpreting client requirements. The Client Service Manager
will also be responsible for client retention and growth.
Requirements
Role Competencies/Skills:
·
Creating sales opportunities through
inbound lead follow-up, calls and emails,
·
Maintain and expand sales pipeline
within the target markets for the Zone
·
Act as a tour manager for the Zone
·
Preparation and communication of
client proposals
·
Working directly and closely with the
Marketing department to create awareness for The Zone within its target market
·
Key account management and provision
of a 5-star client experience
·
Ensure adequate maintenance of the
facility to ensure service delivery
·
Continuous and consistent competitive
analysis
·
Create, strengthen and manage
partnerships in order to deliver on agreed strategy
·
Preparation of weekly, monthly,
quarterly and annual strategic plans prior to review
·
Preparation of tenancy agreements and
ensuring tenancy checks are in place
·
Preparation of project plans and
budget per event
·
Preparation of invoices and chasing
receivables with clients
·
Effective supervision of client
experience officers
Personal
Attribute & Character
·
Strong interpersonal skills
·
Facility management
·
Event planning skills and experience
·
Project management skills
·
High attention to detail and
commitment to delivery
·
Leadership skills
·
Superior time management &
organizational skills
·
Strong work ethic with energetic,
professional & team-oriented attitude
·
Flexible, adaptable, and resilient
·
Fluent in Microsoft office
applications
·
Proficient in the use of CRM
Educational Qualification:
·
Bsc in Marketing, Mass Communications or equivalent.
Desired
Experience/Knowledge:
·
2 -3 years of proven client account management experience in
a similar role
·
Experience working with a CRM
·
Event management
·
Facility management
·
Project management
Territory Sales Executive
Nigerian Breweries | LagosAre you passionate about sales and driven by results?Are you excited about the prospect of working with cutting-edge technology and innovative solutions to deliver results? Are you looking for a new challenge and opportunity to excel?Then keep reading. Nigerian Breweries is seeking motivated and ambitious individuals who are eager to learn, grow, and make a significant impact in a dynamic market. If you are ready to take your career to the next level join a winning team and thrive in a fast-paced environment, we want to hear from you. As a TSE, you'll have the opportunity to:Work on high-impact sales projects that drive real results and deliver revenue.Collaborate with a team of experts who are passionate about what they do.Develop new skills and expertise in a supportive and dynamic environment.
Posted 09 SepProcess And Control Improvement Specialist
Nigerian Breweries | LagosDo you have experience in Audit, Control Design and Control Monitoring and a passion for Continuous Improvement? Would you like to work in an international and culturally rich environment, and join us on our journey to drive the continuous improvement, monitoring, design and implementation of processes and controls in Nigerian Breweries Plc to ensure efficiency and effectiveness? Then you might be the talent we are looking for! The position of Process and Control Improvement Specialist, is open, waiting for you to apply here. The core activity of the P&CI Specialist is to support the P&CI Manager in the following areas:Controls MonitoringProcess & Control ManagementContinuous Process Improvement (CPI). These activities drive the continuous improvement, monitoring/testing, design and implementation of processes and controls. Additional areas include:Risk ManagementComplianceFraud ManagementAssurance The P&CI Specialist need to maintain effective business relationships with internal and external stakeholders as well as other business partners.Key ResponsibilitiesProcess & Control ManagementSupport the P&CI Manager to ensure business processes and controls are appropriately designed, constructed, implemented, and maintained.Jointly drive with Local Management the design and documentation of business processes and controls, applying the global process design and management methodology.Ensure that controls are fully embedded in the design of processes, including Key Performance Indicators (KPI) defined by the Business. Identify and report any process activities that deviate from the standard or approved procedure. Control Monitoring:Provide direct support to the P&CI Manager to monitor and test control effectiveness and drive the implementation of remediating actions.Develops key control framework and execute a review of internal controls over financial reporting.Fraud and Risk management:Provide direct support to the P&CI Manager to lead the process of Risk Identification, Assessment and Response and monitor existing and emerging risks.Conduct Risk Assessment workshops with the Business, ensures relevant risk templates and documentation are used and drives the creation of risk responses.Support the business in developing action plans to mitigate, accept or transfer risk and monitors progress on an ongoing basis.Perform fraud and/or non-fraud investigations when requested by Local Management, Global Legal Affairs or Global Audit.Compliance management:Ensure that processes and controls are designed, implemented, and operating in line with the relevant policies, procedures, and HEINEKEN Rules.Stay informed about policy changes and assesses the impact on existing control frameworks.Provide advice, support, and challenge during the implementation of policies (global & local). Review new/updated policies & procedures Assurance activities:Work with the P&CI Manager to support Global and External Audit to efficiently plan and execute audits and to drive closure of audit findings.Participates in business process oriented internal control reviews, compliance audits and activities that deliver the P&CI plan to provide the business with comfort in the internal control environment. Continuous Process Improvement:Provide direct support to the P&CI Manager to embed a process improvement culture, drive process and control improvement and realize benefits.Challenge existing processes to identify improvement opportunities using benchmarks and external best practices.
Posted 28 Apr- About
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