Client Service Manager, The Zone
Workforce Group | Lagos
Posted 06 Mar
Description
Company Description
Workforce Group is a leading provider of
end-to-end, integrated and result-focused Business and Human Resource solutions
in Nigeria, offering advisory, outsourcing, recruitment and assessment,
learning and development, market entry, technology services and solutions.
From inception in 2004, we have helped clients
across diverse industries and sectors such as Financial Services, Telecoms, Oil
and Gas, Real Estate, Hospitality, Power, Entertainment, FMCG, etc., to achieve
their strategic goals and objectives.
Our reputation for excellence in service was
built from over a decade of providing business and human resource consulting
across several states in Nigeria.
Our flat management structure allows for the free
flow of ideas and interaction among employees of various cadres. Occasionally,
employees may be drafted to work with different business units to deliver on
projects and organisational interventions. This further creates an opportunity
for personal development as well as holistic professional growth.
Benefits
We offer a wide range of benefits to our people. You bring
your “A” game and we will provide the opportunities.
Job Description
Role Title: Client Service Manager, The Zone
Role Summary: The
Zone is an eco-friendly business venue in Lagos mainland set on
approximately 10,000 sqm in the heart of Lagos, The Zone is uniquely positioned
to provide the best support for day-to-day business activities, strategic
meetings or special events in Nigeria.
The Client Service Manager, The Zone will be responsible for
generating revenue by creating and maintaining a healthy pipeline of leads,
understanding and interpreting client requirements. The Client Service Manager
will also be responsible for client retention and growth.
Requirements
Role Competencies/Skills:
·
Creating sales opportunities through
inbound lead follow-up, calls and emails,
·
Maintain and expand sales pipeline
within the target markets for the Zone
·
Act as a tour manager for the Zone
·
Preparation and communication of
client proposals
·
Working directly and closely with the
Marketing department to create awareness for The Zone within its target market
·
Key account management and provision
of a 5-star client experience
·
Ensure adequate maintenance of the
facility to ensure service delivery
·
Continuous and consistent competitive
analysis
·
Create, strengthen and manage
partnerships in order to deliver on agreed strategy
·
Preparation of weekly, monthly,
quarterly and annual strategic plans prior to review
·
Preparation of tenancy agreements and
ensuring tenancy checks are in place
·
Preparation of project plans and
budget per event
·
Preparation of invoices and chasing
receivables with clients
·
Effective supervision of client
experience officers
Personal
Attribute & Character
·
Strong interpersonal skills
·
Facility management
·
Event planning skills and experience
·
Project management skills
·
High attention to detail and
commitment to delivery
·
Leadership skills
·
Superior time management &
organizational skills
·
Strong work ethic with energetic,
professional & team-oriented attitude
·
Flexible, adaptable, and resilient
·
Fluent in Microsoft office
applications
·
Proficient in the use of CRM
Educational Qualification:
·
Bsc in Marketing, Mass Communications or equivalent.
Desired
Experience/Knowledge:
·
2 -3 years of proven client account management experience in
a similar role
·
Experience working with a CRM
·
Event management
·
Facility management
·
Project management
Revenue Analyst
Revenue ManagementRM is a holistic approach to support Category Revenue Growth agenda in a competitive and profitable way. Holistic RM spreads across 5 pillars, Brand Strategic Pricing, Pack Price Architecture, Mix Management, Promotional and Trade Terms Mgmt.Key ResponsibilitiesPrepare disciplined analytics and insights (combining internal and external data, financial and non-financial) per Pillar and communicate / present.Build and update Excel / PBI based platforms and tools to support key stakeholders.Continuously communicate and drive RM insights into execution focusing on improving Revenue/HL and FGPUpdating and keep track of the RM Data Governance, which covers all Data used by the RM team for analysesConduct quarterly pricing review to identify potential RM benefits (based on RM analytics, market intelligence, etc) and set guardrails on channel / customer pricing, promo, trade terms, and mix execution, e.g.:Brand Portfolio Pricing & Pack-Price Architecture: Set optimum brand price indexes, conduct Channel Pack Price Architecture white space analytics and recommend new pack launches, translate optimal brand index to SKU list price and recommended shelf price, set net 2 and 3 price guardrails and monitor consumer and net price realization by SKU/channel/accountMix: Analyse current mix performance, identify mix opportunities, support prioritization of SKU mix based on profitability-potential analytics, help set SKU mix allocation and track executionPromotions: Continuously track promo performance (uplift, ROI) using promo analytics tool and set mandatory promo guardrails by channel, account, brand, pack typeDiscounts & Trade Terms: Identify profit pool opportunities and defensibility risks, set Trade Term framework and guardrails; support TT negotiations on how to improve SMART conditionalityResponsible for setting and continuous tracking of RM objectives within OpCo business strategy, e.g.Track & monitor RM performance throughout the year vs targets/guardrailsEscalate out-of-guardrail pricing, promo or trade terms for sign-offDrive continuous RM improvement cycle: Conduct annual RM assessment; define and execute resulting RM agenda for coming yearTrain relevant functions with OpCo on RM topics/toolsDrive continuous improvement of RM content & processes within the OpCoSupport other functions within the OpCo on RM topics & processes , e.g.:Support Finance on allocation of resources/funding by accounts, brands and pack types and help Finance set RM targets based on collective insights and recommendationsSupport Sales with development of account plans and promo calendar within RM guardrailsSupport Marketing with setting optimal brand / portfolio pricing (e.g. based on elasticities)Support innovation agenda with RM market insights (on pricing / positioning / white spaces)Manage interaction and collaboration between different functions/roles on RM topics
Posted 15 Jul
Process And Control Improvement (P&CI) Manager, Supply Chain
Nigerian Breweries Plc is offering an exciting opportunity to enrich your career development. Would you be interested in supporting the business to improve on the Risk Management and Process & Control Environment? The core activities of the P&CI Manager- Supply Chain include to oversee Controls Monitoring, Process & Control Management, Risk Management & Compliance, and Assurance Activities. P&CI Manager needs to maintain effective business relationships with internal and external stakeholders as well as other business partners.Key ResponsibilitiesThe P&CI Manager is to support the Head Process and Control Improvement Manager in the following areas: 1) Controls Monitoring, 2) Process & Control Management and 3) Continuous Process Improvement (CPI). Additional areas include:4) Risk Management,5) Compliance6) Fraud Management 7) Assurance.The P&CI Manager need to maintain effective business relationships with internal and external stakeholders as well as other business partners.Provide support to the Head P&CI to ensure business processes and controls are appropriately designed, constructed, implemented and maintained.Identify and report any process activities that deviate from the global standard or Local Management approved procedure.Identify improvement opportunities in performing the assigned tasks, through business or technical knowledge, and escalation for immediate action.Jointly drive with Local Management the design and documentation of business processes and controls, applying the global process design and management methodology.Ensure that controls are fully embedded in the design of processes, including Process Performance Indicator (PPI) and Key Performance Indicators (KPI) defined by the Business. Ensure PPIs and KPIs are monitored on an ongoing basis to identify any risks or opportunities for improvements (processes & controls). Identify and report any process activities that deviate from the global standard by Local Management.Provide support to the Head P&CI to monitor and test control effectiveness and drive the implementation of remediating actions.Support in developing key control framework and execution of internal controls over financial review.Ensure that the effectiveness of controls is monitored and/or frequently tested. Be responsible for putting the appropriate actions in place (agreed with Management). Track and monitor the progress of remediating activities.Provide support to the Head P&CI to lead the process of Risk Identification, Assessment and Response and monitor existing and emerging risks.Support in driving the implementation of a comprehensive Risk Management (RM) framework by ensuring relevant risk templates and documentation are used and drive the creation of risk responses.Support in conducting Risk Assessment through running risk workshops with the Business, ensures relevant risk templates and documentation are used and drives the creation of risk responses. This also includes new and emerging risks. Develop specific action plans to mitigate, accept or transfer risk and monitors progress on an ongoing basis. Provide support to the Head P&CI to improve fraud detection and prevention. Raise fraud awareness through promoting the ‘Speak-up’ procedures. Drive fraud prevention and detection through identifying fraud risks and addressing them through strong process and control design and testing. Support fraud investigation when requested by Local Management, Global Legal Affairs or Global Audit. Plan, lead and execute business process oriented internal control reviews, compliance audits and activities that deliver the P&CI plan to provide the business with comfort in the internal control environment.Support and/or execution of audits in global audits (inside or outside of the OpCo) at the request of the Audit Committee, via Global Audit.Execute process and compliance audit of vendors.Prepare reports which includes remediation plans etc.Define and execute remediation plans (in agreement with Management). Track and monitor the progress of remediating activities.Provide support to the Head P&CI to embed a process improvement culture, drive process and control improvement and realize benefits. Drive a culture of continuous improvement, benchmarking and innovation. Build process improvement capabilities through training and people development.
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