Client Service Manager, The Zone

Workforce Group  |  Lagos

Posted 06 Mar


Description

 

Company Description



Workforce Group is a leading provider of
end-to-end, integrated and result-focused Business and Human Resource solutions
in Nigeria, offering advisory, outsourcing, recruitment and assessment,
learning and development, market entry, technology services and solutions.



 

From inception in 2004, we have helped clients
across diverse industries and sectors such as Financial Services, Telecoms, Oil
and Gas, Real Estate, Hospitality, Power, Entertainment, FMCG, etc., to achieve
their strategic goals and objectives.



Our reputation for excellence in service was
built from over a decade of providing business and human resource consulting
across several states in Nigeria.



 

Our flat management structure allows for the free
flow of ideas and interaction among employees of various cadres. Occasionally,
employees may be drafted to work with different business units to deliver on
projects and organisational interventions. This further creates an opportunity
for personal development as well as holistic professional growth.



 

Benefits



We offer a wide range of benefits to our people. You bring
your “A” game and we will provide the opportunities.



 

Job Description



 

Role Title: Client Service Manager, The Zone 



Role Summary: The
Zone is  an eco-friendly business venue in Lagos mainland set on
approximately 10,000 sqm in the heart of Lagos, The Zone is uniquely positioned
to provide the best support for  day-to-day business activities, strategic
meetings or special events in Nigeria. 



The Client Service Manager, The Zone will be responsible for
generating revenue by creating and maintaining a healthy pipeline of leads,
understanding and interpreting client requirements. The Client Service Manager
will also be responsible for client retention and growth.

Requirements

Role Competencies/Skills



·        
Creating sales opportunities through
inbound lead follow-up, calls and emails,



·        
Maintain and expand sales pipeline
within the target markets for the Zone



·        
Act as a tour manager for the Zone



·        
Preparation and communication of
client proposals



·        
Working directly and closely with the
Marketing department to create awareness for The Zone within its target market



·        
Key account management and provision
of a 5-star client experience 



·        
Ensure adequate maintenance of the
facility to ensure service delivery 



·        
Continuous and consistent competitive
analysis



·        
Create, strengthen and manage
partnerships in order to deliver on agreed strategy



·        
Preparation of weekly, monthly,
quarterly and annual strategic plans prior to review



·        
Preparation of tenancy agreements and
ensuring tenancy checks are in place



·        
Preparation of project plans and
budget per event



·        
Preparation of invoices and chasing
receivables with clients 



·        
Effective supervision of client
experience officers



 

Personal
Attribute & Character



·        
Strong interpersonal skills



·        
Facility management



·        
Event planning skills and experience



·        
Project management skills



·        
High attention to detail and
commitment to delivery



·        
Leadership skills



·        
Superior time management &
organizational skills



·        
Strong work ethic with energetic,
professional & team-oriented attitude



·        
Flexible, adaptable, and resilient



·        
Fluent in Microsoft office
applications



·        
Proficient in the use of CRM



 

Educational Qualification:



·        
Bsc in Marketing, Mass Communications or equivalent.



Desired
Experience/Knowledge:



·        
2 -3 years  of proven client account management experience in
a similar role



·        
Experience working with a CRM 



·        
Event management



·        
Facility management



·        
Project management



 

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