Digital Innovation Lead
Workforce Group | LagosOur client, a leading bank is looking to recruit a Digital Innovation lead who will be responsible for the following:- Lead and oversee the development and implementation of an overarching digital & Innovation strategy and road-map in line with the internal goals of the Bank and industry standards. - Strategically oversee digital & innovation goals and integrate them with the overall objectives of the Bank. - Responsible for achieving the successful delivery of the Banks key digital and innovation transformation objectives. - Project manage complex Bank-wide digital and innovation projects. - Draws upon organizational resources, industry research, and other industry leading standards, including data governance standards, and customer trends to prioritize improvements in the Bank's digital and innovation objectives. - Develop and Drive DI&D transformation and council meetings- Drive organization-wide change from the ground up, with respect to digital standards, data governance and innovation. - Lead process/customer initiatives for the migration of transactions from branches to digital channels to achieve agreed migration targets.- Owns the digital and innovation planning, defining and implementation process for the Bank as well as driving the development and execution of an organically structured digital transformation and data program. - Drives key digital and innovation transformation projects and priorities and tracking investments and impact. - Work collaboratively with stakeholders and clients to implement and accept change in work systems or processes, and to better understand opportunities for digital application and embrace these opportunities.- Identify opportunities and initiate action to improve systems and processes to achieve digital best practice standards, and to actively transition such services to digital-first solutions- Improve the capture, organization, access and management of digital data across the Bank to ensure consistency, accessibility, universal understanding, and accurate interpretation.- The Digital & innovation lead answers key questions through digital interactions, and how digital interactions fit into broader customer experiences. - Coordinate and supervise detailed competitive, market, trend, economic and financial analysis to inform strategic decisions.- Plays a critical role in Digital enhancements for internal processes and operations by ensuring that all digital channels are fully compliant with the rules and operating procedures of the bank. - Constantly review and identify gaps in digital channels which could lead to poor customer services, service downtime, fraud, financial loss and reputational damage to the bank. - Run top digital priority projects to improve the effectiveness and performance of the bank - Assess and identify priority areas for innovation and develop innovative recommendations for near term and long-term benefit- Any other job as assigned by Chief Digital & Innovation Officer
Posted 17 Jan