Information & Communication Manager

Nigerian Breweries   |  Nigeria

Nigerian Breweries Plc is the pioneer and largest brewing Company in Nigeria. We are the home of great brands, with products formulated and brewed under the highest quality standards and procedures. Our rich portfolio of quality Lager, Stout, Non-alcoholics and Spirit make us stand out. From our first champion, Star Lager Beer to our youngest gems, we ignite memorable moments that bring us together and create unforgettable bonds.  They help make the world a little better… one day, one beer, one cheers at a time!What makes us great? It’s our people! A life with Nigeria Breweries Plc provides an enabling environment to grow your career in line with your aspirations. Come join the team!We are offering an exciting opportunity to lead the IT department in our Ijebu-Ode brewery as Information & Communication Manager.Information and Communication Manager – Ijebu-Ode is a key position that provides technical, procedural, and operational support to the company’s digital journey to realize the objectives and benefits accruable to digital & technology for efficient and effective decision-makingKEY RESPONSIBILITIESMaintaining high level of customer satisfaction when attending to users’ requestAsset ManagementSystem maintenance and backup administrationInformation security managementTelecommunications SupportOversee compliance efforts (antivirus and patches) for servers and workstations in the locationIT Continuity SupportProvide hands-on support on technical IT issues for production network when requiredCarry out image backup of critical production servers.Provide ad-hoc IT support to ensure continuous brewery operationsEnsuring Mean Time to Resolve (MTTR) for all incidents is reduced to minimumProvide IT Support to the connected brewery roadmap

Posted 06 May

Mid Level

Telesales Supervisor

Nigerian Breweries   |  _

The Telesales Supervisors would work with the Contact Centre Lead (CCL) & the Contact Centre Manager to manage the day-to-day operation at the Contact Centre. He / She supervises a team of Telesales Agent calling on customers as assigned; sell NB products to them and follow up to ensure those products are delivered satisfactorily.RESPONSIBILITY To assist in the coordinating the day-to-day running of and the activities of team of Telesales Representatives / Agents at the Contact Centre – the Telesales activities of selling and Customer problem solving.Perform training, coaching, and leading Telesales representatives and as they provide support for customers.To drive achievement of service and sales targets, SLA’s and KPIs at the Centre continually. To ensure use of Telephone to achieving effective coverage to the assigned outlets and to sell all NB products to them, thereby increasing NB coverage of the market and achieve customer centric objectives.Guide Telesales representatives through difficult calls or issues, diffusing angry customers, and handling issues that cannot be fielded by telesales representativesDaily steering the frontline (STF) meeting by leading team meetings, develop presentations and talks to motivate and educate telesales representatives and supervisors.Work with the Contact Center Manager in identifying trends and establishing call center goals.Present reports and analyzing contact center data to improve processes and performance.Consistently evaluate the performance of telesales representatives, ensure discipline and corrective actions where necessary Taking on other tasks or projects to support employees, other managers, and call center operations.Provide leadership for telesales Agents by actively engaging and supporting them to ensure better performanceWork with Contact Centre Manager to implement Change Programs and Projects which impact the contact centreWork with Contact Centre Manager to carry out regular evaluation /assessment and develop a culture where training and development are part of the team, identifying actions and working with trainers to ensure the skills and knowledge are develop effectively.Identifying and instilling best practice, processes, systems and recommend continuous improvement idea for the centre.Regularly Reports weekly team activities to Contact Centre Manager. Assist CCM in coordinating set up and ensuring that all tools in use for working such as Quick Drinks (QD) are readily available and functioning at all times.Regular follow-through on all sales order generated by TSRs for prompt delivery to customers.Constantly liaising with respective Field Sales Team (STL, ASM, Fulfilment Agents to ensure all other created by the Agents are fulfilled timely and in-full (OTIF).Preparing and updating effective daily call plan for TSRs for a productive customer relationship management.Work closely with the various sales area team to ensure that customers are happy and satisfied at all times by providing prompt feedbacks from customers with a view to proffering solutions to their challenges.Monitor all calls to ensure that due process and quality standards are adhered to and intervene / correct TSR where necessary.Submit regular reports to management and seek new ideas and strategies to improve performance at the center

Posted 02 Feb

Mid Level

Process Documentation Manager

Workforce Group   |  Lagos

The process document manager is responsible for control, security, accessibility, and timeliness of organizational documents that may be used by/useful to more than one clients and employee, such as policies, procedures, guidelines, forms, templates, and training materials.Development of all software documentation (i.e. Project, Product, Systems, users, system admin, process, software architectural, source codes, quality assurance, API documents);Effective management of different types of documents required through the whole software development lifecycle (SDLC);Standardize data and records through remediation as well as changing organizational policy;Meeting with client to have understanding of business, products, ideas which will be turned to Liaising with clients to have adept understanding of business, ideas, product;Professional communication of clients requirement to development team;Proficient ability to translate clients requirement into documents;Manage organizational documentation through the document life cycle;Ensures that project/department milestones/goals are met and adhering to approved budgets;Lead and implement document and records management systems, from initiation to end user delivery;Analyze and improve overall query and storage systems;Report on security, users, access, and data quality of documents and records;Ensuring that all documentation meets the company’s needs and standards, as well as define and track all documentation metrics.Ensure the security, accessibility, and proper distribution of organizational documents;Ensure that internal controls are in place and are functional;Plan and conduct meetings and presentations related to document management;Maintain the integrity of working documents and update documentation when revised;Maintain systems for document storage and retrieval, and help train employees and client on efficient system usage;Ensure that organizational documents go through a documented and approved review-and-approval process before being stored

Posted 13 Feb

Mid Level

Assistant Finance Manager

Workforce Group   |  Lagos

As an Assistant Finance Manager, you will supervise the Finance department to ensure a smooth operation of the Organization’s Financial system.Take up full responsibility in the absence of the Senior Finance Manager and take care of all the financial aspects of the organizationProcess all the bills on time in order to avoid any kind of inconvenience in the working of the organization.Oversee the account receivable and payable from time to time to keep a record of what amount must be taken from someone and what is to be paid.Fill the tax forms and deposit the tax from time to time as and when due. Calculate taxes owed, prepare tax returns, complete financial tax transactions Act as a negotiator, dealing with the employees of each level of the company, inspect financial records to ensure accuracy and overall legal compliance and daily operations.Look for inefficiencies and improvement opportunities in the budget and make recommendations to Management.Collaborate with the various finance and Accounting teams and initiate the timely preparation of the financial statements on a monthly basis. Deal and check all the matters relating to the banks.Analyze the potential offers and merger contracts and administer all kind of investments of the Company. Plan, implement and oversee overall accounting strategyMonitor and analyze accounting data and KPIsAdhere to proper accounting methods, policies and principles

Posted 13 Feb

Mid Level

Senior Finance Manager

Workforce Group   |  Lagos

  As a Senior Finance Manager, you will supervise the Finance department to ensure a smooth operation of the Organization’s accounting system. Inspect financial records to ensure accuracy and overall legal compliance and daily operations. Calculate taxes owed, prepare tax returns, complete financial tax transactions Look for inefficiencies and improvement opportunities in the budget and make recommendations to management.Ensure financial statements are always organized and maintained.Check and supervise all the financial reports and documents.Collaborate with the various finance and accounting teams and initiate the timely preparation of the financial statements on a monthly basis.Deal and check all the matters relating to the banks.Analyze the potential offers and merger contracts and administer all kind of investments of the Company.Plan, implement and oversee overall accounting strategyTake responsibility for accounts payable/receivable, cash receipts, general ledger, payroll and utilities, treasury, budgeting, cash forecasting, revenue and expenditure varianceanalysis, capital assets reconciliations, trust account statement reconciliations, check runs, fixed asset activity, debt activity etc. Monitor and analyze accounting data and KPIs Adhere to proper accounting methods, policies and principlesForecast and track key account metrics.Work closely with head Finance to follow up payments from schoolInspection of project locations from time to time Prepare written reports and send to head accounts for a review.

Posted 13 Feb

Mid Level