Process Documentation Manager
Workforce Group | Lagos
Posted 13 Feb
Description
- The process document manager is responsible for control, security, accessibility, and timeliness of organizational documents that may be used by/useful to more than one clients and employee, such as policies, procedures, guidelines, forms, templates, and training materials.
- Development of all software documentation (i.e. Project, Product, Systems, users, system admin, process, software architectural, source codes, quality assurance, API documents);
- Effective management of different types of documents required through the whole software development lifecycle (SDLC);
- Standardize data and records through remediation as well as changing organizational policy;
- Meeting with client to have understanding of business, products, ideas which will be turned to
- Liaising with clients to have adept understanding of business, ideas, product;
- Professional communication of clients requirement to development team;
- Proficient ability to translate clients requirement into documents;
- Manage organizational documentation through the document life cycle;
- Ensures that project/department milestones/goals are met and adhering to approved budgets;
- Lead and implement document and records management systems, from initiation to end user delivery;
- Analyze and improve overall query and storage systems;
- Report on security, users, access, and data quality of documents and records;
- Ensuring that all documentation meets the company’s needs and standards, as well as define and track all documentation metrics.
- Ensure the security, accessibility, and proper distribution of organizational documents;
- Ensure that internal controls are in place and are functional;
- Plan and conduct meetings and presentations related to document management;
- Maintain the integrity of working documents and update documentation when revised;
- Maintain systems for document storage and retrieval, and help train employees and client on efficient system usage;
- Ensure that organizational documents go through a documented and approved review-and-approval process before being stored
Requirements
- Minimum of B.Sc. in Computer Science, Information Science or other related course;
- Basic software development skills;
- Efficient use of Visio and MS Project;
- 3-5 years related work experience is highly required
- Relevant Documentation certification within and outside Nigeria;
- Must be detail-oriented and able to work with a high volume of documents in a fast-paced environment; highly organized and process-oriented;
- Excellent oral and written communications skills to interact with all levels of stakeholder;
- Excellent listening skills, and be able to handle multiple requests while detailing document activity;
- Good teamwork player, close collaboration with customers and stakeholders, flexibility, and ability to quickly respond to changes;
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