Process Documentation Manager

Workforce Group  |  Lagos

Posted 13 Feb


Description

  • The process document manager is responsible for control, security, accessibility, and timeliness of organizational documents that may be used by/useful to more than one clients and employee, such as policies, procedures, guidelines, forms, templates, and training materials.
  • Development of all software documentation (i.e. Project, Product, Systems, users, system admin, process, software architectural, source codes, quality assurance, API documents);
  • Effective management of different types of documents required through the whole software development lifecycle (SDLC);
  • Standardize data and records through remediation as well as changing organizational policy;
  • Meeting with client to have understanding of business, products, ideas which will be turned to 
  • Liaising with clients to have adept understanding of business, ideas, product;
  • Professional communication of clients requirement to development team;
  • Proficient ability to translate clients requirement into documents;
  • Manage organizational documentation through the document life cycle;
  • Ensures that project/department milestones/goals are met and adhering to approved budgets;
  • Lead and implement document and records management systems, from initiation to end user delivery;
  • Analyze and improve overall query and storage systems;
  • Report on security, users, access, and data quality of documents and records;
  • Ensuring that all documentation meets the company’s needs and standards, as well as define and track all documentation metrics.
  • Ensure the security, accessibility, and proper distribution of organizational documents;
  • Ensure that internal controls are in place and are functional;
  • Plan and conduct meetings and presentations related to document management;
  • Maintain the integrity of working documents and update documentation when revised;
  • Maintain systems for document storage and retrieval, and help train employees and client on efficient system usage;
  • Ensure that organizational documents go through a documented and approved review-and-approval process before being stored

Requirements

  • Minimum of B.Sc. in Computer Science, Information Science or other related course;
  • Basic software development skills;
  • Efficient use of Visio and MS Project;
  • 3-5 years related work experience is highly required
  • Relevant Documentation certification within and outside Nigeria;
  • Must be detail-oriented and able to work with a high volume of documents in a fast-paced environment; highly organized and process-oriented;
  • Excellent oral and written communications skills to interact with all levels of stakeholder;
  • Excellent listening skills, and be able to handle multiple requests while detailing document activity;
  • Good teamwork player, close collaboration with customers and stakeholders, flexibility, and ability to quickly respond to changes;

Related Jobs

Information & Communication Manager

Nigerian Breweries   |  Nigeria

Nigerian Breweries Plc is the pioneer and largest brewing Company in Nigeria. We are the home of great brands, with products formulated and brewed under the highest quality standards and procedures. Our rich portfolio of quality Lager, Stout, Non-alcoholics and Spirit make us stand out. From our first champion, Star Lager Beer to our youngest gems, we ignite memorable moments that bring us together and create unforgettable bonds.  They help make the world a little better… one day, one beer, one cheers at a time!What makes us great? It’s our people! A life with Nigeria Breweries Plc provides an enabling environment to grow your career in line with your aspirations. Come join the team!We are offering an exciting opportunity to lead the IT department in our Ijebu-Ode brewery as Information & Communication Manager.Information and Communication Manager – Ijebu-Ode is a key position that provides technical, procedural, and operational support to the company’s digital journey to realize the objectives and benefits accruable to digital & technology for efficient and effective decision-makingKEY RESPONSIBILITIESMaintaining high level of customer satisfaction when attending to users’ requestAsset ManagementSystem maintenance and backup administrationInformation security managementTelecommunications SupportOversee compliance efforts (antivirus and patches) for servers and workstations in the locationIT Continuity SupportProvide hands-on support on technical IT issues for production network when requiredCarry out image backup of critical production servers.Provide ad-hoc IT support to ensure continuous brewery operationsEnsuring Mean Time to Resolve (MTTR) for all incidents is reduced to minimumProvide IT Support to the connected brewery roadmap

Posted 06 May

Mid Level