Business Development Manager

Workforce Group   |  Lagos

Job ObjectiveThe Business Development Manager will be responsible for managing, optimizing and extracting value for The  Zone, raise grants, organize epic events and drive facility related revenues via rentals for business related purposes.  Job ResponsibilitiesDevelop and implement the marketing strategy for positioning the The Zone Centre as the business conference and training facility destination of choice.Build, manage and partner with the network of event organisers to ensure that The Zone Centre is always booked.Pro-actively source for potential partners for events, conferences and exhibitions. Manage all sponsorship activities- responsible for sponsor prospecting, proposal customization and presentation, sponsor follow-up and representing the company at industry functions.Responsible for sourcing grant specialists that will help create access to grants and donations to develop, equip and expand the innovation hub.Responsible for preparing, packaging and securing meaningful investments for Startups and products coming out of our Startup studio Pull together strategic, education based events, from possible topics, to facilitators, sponsors and partnerships etcEnsure current industry trends are properly addressed via curriculum content, conference speaker and speaker management.Analyze programs for effectiveness; conduct post-event reporting and ROI analysis. Interact with and manage multiple vendors, partners, company executives and a wide range of functional groups.Ability to navigate large partner organizations with multi-stakeholder management and secure their buy-in.  Ability to think strategically about complex issues and develop thoughtful recommendations and action plans. Exceptional interpersonal skills and the ability to communicate confidently with professionals from all levels of the corporate environment.Ability to navigate large partner organizations with multi-stakeholder management and secure their buy-in.  Ability to think strategically about complex issues and develop thoughtful recommendations and action plans. Exceptional interpersonal skills and the ability to communicate confidently with professionals from all levels of the corporate environment. Work with marketing team to create plans for pre- and post-publicity, mailings, social media interaction, produce collateral or promotional materials that relate to events, including programs, pledge forms, signage and invitations. Represent the organization externally in respect to events and sponsorship activityDemonstrated experience in planning large-scale corporate events and strategic programs Proven track record of leveraging opportunities to obtain event revenue through multiple methods (ticket sales, sponsorship, etc.), and motivating committees and volunteers to achieve revenue goals

Posted 16 Sep

Experienced Hire

Head Contact Centre

Workforce Group   |  Lagos

Workforce Group is currently sourcing for Head Contact Centre for a commercial bank, who will manage all the activities associated with the contact centre, its staff and overall, ensure optimal effectiveness in meeting the organisation’s set goals.Job Responsibilities:Effective Management of the Contact Centre Staff.Prepare and Schedule 24 Hour Staff Roster by scheduling efficiently and ensuring agent occupancy, shift adherence and shrinkage are taken into considerationEffectively Manage All Contact Centre Resources - To ensure that all account and card requests/inquiries/complaints received by the contact centre via telephone, email and website are handled within the stipulated SLA.Ensuring prompt tracking of dormant account reactivated and the amount generated from the contact centerEnsure contact rate, conversion rate, sales rate for customers are been tracked.Ensure the contact center ROI is achieved while maintaining customer satisfaction and cost reduction.Review the complains received daily and ensure that all processes have been utilized to ensure prompt resolutionPerformance evaluation of the contact centre officers to reduce rework, attrition abandoned or blocked calls and increase first contact resolution, average handling time, speed and accuracy, etc.Proper documentation and storage of customer historical data/interactions for audit purposes.Ensure Complaints Received Are Effectively Handled and logged - To ensure that all contact centre agents are adequately trained to cross-sell/up-sell our products and services at any time.Generate Reports and Monitor Quality Of Phone Calls Handled By The Agents Ensure all card monitoring tools scorebridge and VRM are been used effectively. 

Posted 10 Sep

Experienced Hire

Insight Manager

Workforce Group   |  Lagos

Workforce Group is currently sourcing for an Insight Manager for a commercial bank, who will be responsible for identifying and driving implementation of opportunities to improve customer experience on a continuous basis, leveraging defined customer journey maps and insights from customer and market feedback.Duties & Responsibilities:The Insights & Strategy Manager will report to the Head, Customer Experience Management and play a key role in driving consistent customer experience across all touchpoints with identified strategy.Develop the bank’s Customer Experience strategy and support strategic initiatives developed from research, focus groups’ analysis and recommendation development.Establish communications and influence members of senior management of different business areasSupport the development of board and senior management presentations including research related to Customer Experience through Acumeni VOC Survey & NPS indicators in the banking industry and competitive landscape, emerging trends, etc.Coordinate daily tracking/analysis of customer and market feedback across internal and external sources (MS reports, Experience Champions, focus groups, strategy reports)Leverage feedback data to identify opportunities to improve customer experience across all business segments and service touchpointsEngage with stakeholders to determine and agree initiatives, solutions, product, system or process changes required to translate opportunities into customer experience outcomesDrive end-to-end implementation of required changes.Participates in the building of strategies to maximize automation, staff productivity, and customer satisfaction.

Posted 10 Sep

Experienced Hire

Business Development Director

Workforce Group   |  Lagos

Job ObjectiveThe Business Development Director will be responsible for managing, optimizing and extracting value for Zone Tech Park and The Zone Centre, raise grants, organize epic  events and drive facility related revenues via rentals for business related purposesJob ResponsibilitiesResponsible for sourcing grant specialists that will help create access to grants and donations to develop, equip and expand the innovation hub.Secure technical and investment partners for management and scaling of the Code Academy business modelSource for Grants and Donations for running Programmes such as Girls Meet Tech, Youth Accelerate, Digital Nation, etc. Secure corporate acceleration partners that The Zone Tech Park will work with to help drive corporate innovation within their businesses.Responsible for preparing, packaging and securing meaningful investments for Startups and products coming out of our Startup studio Responsible for creating and managing a Zone Tech Park specific angel investment fund that will fund the startups in the acceleration program.Successfully organise  landmark eventsSuccessfully organise  minor events and create awareness for the Zone Tech ParkSource and Secure clients for our Value Management ServicesResponsible for developing and executing The Zone Centre’s marketing strategy.Develop and implement the marketing strategy for positioning the The Zone Centre as the business conference and training facility destination of choice.Responsible for meeting the set performance goals and targets.Manage client relationships with existing and prospective clients.Oversee the indoor sales team at The Zone Centre.Develop and organize a number of proprietary paid business events.Build, manage and partner with the network of event organisers to ensure that The Zone Centre is always booked.Develop and manage a referral commission system to encourage people to refer events to The Zone.Responsible for ensuring that the Zone centre’s digital platform and social media presence are optimised.Ensure that The Zone Centre has a number of recurrent users. Responsible for sourcing and onboarding service vendors i.e hotels, caterers etc. that can service users of the facilities

Posted 30 Aug

Experienced Hire

Head, Human Resources

Workforce Group   |  Lagos

Job Overview: The Head of Human Resources will be responsible for managing strategic talent imperatives to ensure the firm attracts, retains, deploys and develops the right kind of people with the right mindset, to ensure continuity & sustainability of the business and delivering HR value propositions in alignment with the organization's strategyDuties & Responsibilities:Implement human resource strategies on talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, records management, safety and health, succession planning, employee relations and retention, and labor relationsDevelop, deploy and manage the Talent Strategy (comprising frameworks, processes and tools) to support the organization's growth agenda.Manage the end to end process of recruitmentResponsible for ensuring that the business’s values are clearly communicated and understood at all levels of the business, clarifying on employee conduct necessary for realizing an engaging, high performance culture within the business.Develop long-range strategic planning in order to anticipate the innovation of change initiatives that promote people productivity, organizational efficiency, and cost effectiveness.Provide overall leadership and guidance to HR functions by overseeing administration, talent acquisition, training and development and career developmentDesign and facilitate orientation program for new hires.Maintain knowledge of industry trends and employment legislation and ensure organization's compliance.Monitor adherence to internal policies and legal standards.Deal with grievances and violations and invoking disciplinary action when required.Evaluate staff development programs to measure success of these programs.Oversee and manage the performance appraisal system that drives high performanceDrive people transformation and change management initiatives across the organisation

Posted 09 Aug

Experienced Hire

Learning And Development Manager

Workforce Group   |  Lagos

Job Overview: The Learning and Development Manager will be responsible for managing the end to end L&D process while creating and nurturing long-term relationships and operating within the budget.Duties & Responsibilities:Ensure that learning approaches are credible and lead to outcomes that have a positive impact on the business and lead to the retention and engagement of key clients. Where applicable, identify partners and/or vendors and manage to partner for the delivery of training.Suggest and implement new ideas and approaches for enhancing company value and reputation as well as building strong productive relationships with partners.Work closely with Subject Matter Experts to ensure quality training programmes are  developed, customized, approved, maintained, revised and properly documented as requiredDevelop training curriculum and facilitate training programsFormulate clients learning objectives; to evaluate training objectives, requirements and effectiveness of delivery and comprehension.Develop proposals that speak to the client’s needs, concerns, and objectives.Develop strong strong synergistic relationships with key stakeholders in the learning and development space to establish learning solutions that meet their strategic capability needs.Conduct strategic and accurate need analysisConduct, analyze and report on client satisfaction surveys.Deputise for Director, Learning and Development

Posted 09 Aug

Experienced Hire

Head Strategic Growth And Partnership

Workforce Group   |  Lagos

Job Overview: The Head of Strategic Growth and Partnership will be responsible for developing relationships, partnerships and executable business opportunities with organizations that bring value to the firm.Duties & Responsibilities:Lead and implement the "Think Continent, Not Nation" initiativeDrive the success and growth of Market Entry and Operations Support Line of BusinessLead Franchise development and grow franchising business leveraging our Capabilities and CapacitySource and acquire relevant strategic partnerships and alliances for growth and expansionPosition for and acquire Development Agency related businessesPrepare the organisation to take advantage of Dangote Refinery, Lekki Free Trade Zone and Associated opportunitiesConduct market sizing, monitoring, and competitiveness analysisAssess business portfolio trends, and develop enterprise and market level strategic studies to support new market entry, expansion, and business model design. Develop relationships with key stakeholders proactive outreach, relationship building and networking at conferences and eventsResearch industry trends and specific organizational objectives to identify relevant stakeholders and grow relationships using a variety of tacticsManage and grow existing partnerships across various industries/sectorsWork with Management team to define, prioritise and pursue new partnership opportunitiesEngage key stakeholders – business consultants, potential clients, etc. on behalf of the organisation to discuss business opportunities and key alliancesFollow through on the implementation of all strategic initiatives

Posted 09 Aug

Experienced Hire