Front Desk Officer

Company DescriptionWorkforce Group is a leading provider of end-to-end, integrated and result-focused Business and Human Resource solutions in Nigeria, offering advisory, outsourcing, recruitment and assessment, learning and development, market entry, technology services and solutions.From inception in 2004, we have helped clients across diverse industries and sectors such as Financial Services, Telecoms, Oil and Gas, Real Estate, Hospitality, Power, Entertainment, FMCG, etc., to achieve their strategic goals and objectives.Our reputation for excellence in service was built from over a decade of providing business and human resource consulting across several states in Nigeria. Our flat management structure allows for the free flow of ideas and interaction among employees of various cadres. Occasionally, employees may be drafted to work with different business units to deliver on projects and organisational interventions. This further creates an opportunity for personal development as well as holistic professional growth.Our Employee Value Proposition (EVP)Impact: You become part of a professional team that delivers cutting edge solutions to transform clients’ businesses.Teaming: We consistently embark on both business and social activities that facilitate bonding and alignment throughout the organisation.Growing: We hire the best hands and equip you to grow and become better.Giving back: We appreciate and emphasise the importance of giving back to society as one of our core values.BenefitsWe offer a wide range of benefits to our people. You bring your “A” game and we will provide the opportunities.Job DescriptionRole Title: Front Desk OfficerRole Summary: The front desk officer will be responsible for performing various administrative tasks, guiding clients and providing stewardship support to meet the organisation’s operational goals. 

Head Of Marketing

Company DescriptionWorkforce Group is a leading provider of end-to-end, integrated and result-focused Business and Human Resource solutions in Nigeria, offering advisory, outsourcing, recruitment and assessment, learning and development, market entry, technology services and solutions.From inception in 2004, we have helped clients across diverse industries and sectors such as Financial Services, Telecoms, Oil and Gas, Real Estate, Hospitality, Power, Entertainment, FMCG, etc., to achieve their strategic goals and objectives.Our reputation for excellence in service was built from over a decade of providing business and human resource consulting across several states in Nigeria. Our flat management structure allows for the free flow of ideas and interaction among employees of various cadres. Occasionally, employees may be drafted to work with different business units to deliver on projects and organisational interventions. This further creates an opportunity for personal development as well as holistic professional growth.Our Employer Value Proposition (EVP)Impact: You become part of a professional team that delivers cutting edge solutions to transform clients’ businesses.Teaming: We consistently embark on both business and social activities that facilitate bonding and alignment throughout the organisation.Growing: We hire the best hands and equip you to grow and become better.Giving back: We appreciate and emphasise the importance of giving back to society as one of our core values.BenefitsWe offer a wide range of benefits to our people. You bring your “A” game and we will provide the opportunities.Job DescriptionJob Title: Head of MarketingJob Summary: The Head of Marketing is responsible for the strategic marketing growth and marketing activities / campaigns of the company. The role incumbent is also responsible for ensuring the marketing team effectively fulfils the organisation's marketing strategy. 

Business Development Executive

Company DescriptionWorkforce Group is a leading provider of end-to-end, integrated and result-focused Business and Human Resource solutions in Nigeria, offering advisory, outsourcing, recruitment and assessment, learning and development, market entry, technology services and solutions.From inception in 2004, we have helped clients across diverse industries and sectors such as Financial Services, Telecoms, Oil and Gas, Real Estate, Hospitality, Power, Entertainment, FMCG, etc., to achieve their strategic goals and objectives.Our reputation for excellence in service was built from over a decade of providing business and human resource consulting across several states in Nigeria. Our flat management structure allows for the free flow of ideas and interaction among employees of various cadres. Occasionally, employees may be drafted to work with different business units to deliver on projects and organisational interventions. This further creates an opportunity for personal development as well as holistic professional growth.Our Employer Value Proposition (EVP)Impact: You become part of a professional team that delivers cutting edge solutions to transform clients’ businesses.Teaming: We consistently embark on both business and social activities that facilitate bonding and alignment throughout the organisation.Growing: We hire the best hands and equip you to grow and become better.Giving back: We appreciate and emphasise the importance of giving back to society as one of our core values.BenefitsWe offer a wide range of benefits to our people. You bring your “A” game and we will provide the opportunities.Job DescriptionRole Title: Business Development Executive (Telco/IT & FMCG)Role Summary: The Business Development & Sales Executive is responsible for developing business solutions, sales ideas and identifying sales leads, pitching our products and services to new clients and closing new sales with the aim of increasing the clientele and achieving profitable revenue growth for the organisation. 

Business Manager, African Ally.

Company DescriptionWorkforce Group is a leading provider of end-to-end, integrated and result-focused Business and Human Resource solutions in Nigeria, offering advisory, outsourcing, recruitment and assessment, learning and development, market entry, technology services and solutions.From inception in 2004, we have helped clients across diverse industries and sectors such as Financial Services, Telecoms, Oil and Gas, Real Estate, Hospitality, Power, Entertainment, FMCG, etc., to achieve their strategic goals and objectives.Our reputation for excellence in service was built from over a decade of providing business and human resource consulting across several states in Nigeria. Our flat management structure allows for the free flow of ideas and interaction among employees of various cadres. Occasionally, employees may be drafted to work with different business units to deliver on projects and organisational interventions. This further creates an opportunity for personal development as well as holistic professional growth.Our Employer Value Proposition (EVP)Impact: You become part of a professional team that delivers cutting edge solutions to transform clients’ businesses.Teaming: We consistently embark on both business and social activities that facilitate bonding and alignment throughout the organisation.Growing: We hire the best hands and equip you to grow and become better.Giving back: We appreciate and emphasise the importance of giving back to society as one of our core values.BenefitsWe offer a wide range of benefits to our people. You bring your “A” game and we will provide the opportunities.Job DescriptionRole Title: Business Manager, African Ally. Role Summary: The role incumbent will be responsible for developing existing partnerships, initiating new partnerships and generating new revenue opportunities, while working closely with internal stakeholders to promote the organisation's service offerings

Senior Business Development Executive, Learnry

Company DescriptionWorkforce Group is a leading provider of end-to-end, integrated and result-focused Business and Human Resource solutions in Nigeria, offering advisory, outsourcing, recruitment and assessment, learning and development, market entry, technology services and solutions.From inception in 2004, we have helped clients across diverse industries and sectors such as Financial Services, Telecoms, Oil and Gas, Real Estate, Hospitality, Power, Entertainment, FMCG, etc., to achieve their strategic goals and objectives.Our reputation for excellence in service was built from over a decade of providing business and human resource consulting across several states in Nigeria. Our flat management structure allows for the free flow of ideas and interaction among employees of various cadres. Occasionally, employees may be drafted to work with different business units to deliver on projects and organisational interventions. This further creates an opportunity for personal development as well as holistic professional growth.Our Employer Value Proposition (EVP)Impact: You become part of a professional team that delivers cutting edge solutions to transform clients’ businesses.Teaming: We consistently embark on both business and social activities that facilitate bonding and alignment throughout the organisation.Growing: We hire the best hands and equip you to grow and become better.Giving back: We appreciate and emphasise the importance of giving back to society as one of our core values.BenefitsWe offer a wide range of benefits to our people. You bring your “A” game and we will provide the opportunities.Job DescriptionRole title: Senior Business Development ExecutiveRole Summary: Workforce Learning is looking to grow the user base of its cloud based Learning Management System (Learnry LMS). We have an established client base that is rapidly expanding and currently have user plans that appeal to a wide range of industry sectors in Nigeria and Africa.

Learning & Development (L&D) Manager

Company DescriptionWorkforce Group is a leading provider of end-to-end, integrated and result-focused Business and Human Resource solutions in Nigeria, offering advisory, outsourcing, recruitment and assessment, learning and development, market entry, technology services and solutions.From inception in 2004, we have helped clients across diverse industries and sectors such as Financial Services, Telecoms, Oil and Gas, Real Estate, Hospitality, Power, Entertainment, FMCG, etc., to achieve their strategic goals and objectives.Our reputation for excellence in service was built from over a decade of providing business and human resource consulting across several states in Nigeria. Our flat management structure allows for the free flow of ideas and interaction among employees of various cadres. Occasionally, employees may be drafted to work with different business units to deliver on projects and organisational interventions. This further creates an opportunity for personal development as well as holistic professional growth.Our Employer Value Proposition (EVP)Impact: You become part of a professional team that delivers cutting edge solutions to transform clients’ businesses.Teaming: We consistently embark on both business and social activities that facilitate bonding and alignment throughout the organisation.Growing: We hire the best hands and equip you to grow and become better.Giving back: We appreciate and emphasise the importance of giving back to society as one of our core values.BenefitsWe offer a wide range of benefits to our people. You bring your “A” game and we will provide the opportunities.Job DescriptionThe L&D Manager will be responsible for assessing customer needs and delivering tailored training programmes to meet the needs of a diverse audience. This role is customer-centric.

Sales Trainee

Big Dutchman, a leading International Firm with a trademark for innovation, high tech and quality for over 80 years, is looking for individuals to join their African Sales Trainee Programme in the following countries: Angola, Cameroon, Ethiopia, Mozambique, Democratic Republic of the Congo and Tanzania.The Sales Trainee will complete a 24-month trainee programme, both nationally and internationally. As you gain experience, you will be given your own projects and after your trainee programme, you will join the Sales Team in your country of residence to look after defined areas as an Independent Salesperson. You will get to know the operational processes in the sales area and will be accompanied by a local and an international mentor. In addition, you will be part of a dynamic and challenging working environment, as well as take on exciting tasks in a rapidly growing market and contribute your skills with a lot of initiative. You will also be responsible for the acquisition of new customers and will be the interface between sales, existing customers and after sales.

Telesales Supervisor

The Telesales Supervisors would work with the Contact Centre Lead (CCL) & the Contact Centre Manager to manage the day-to-day operation at the Contact Centre. He / She supervises a team of Telesales Agent calling on customers as assigned; sell NB products to them and follow up to ensure those products are delivered satisfactorily.RESPONSIBILITY To assist in the coordinating the day-to-day running of and the activities of team of Telesales Representatives / Agents at the Contact Centre – the Telesales activities of selling and Customer problem solving.Perform training, coaching, and leading Telesales representatives and as they provide support for customers.To drive achievement of service and sales targets, SLA’s and KPIs at the Centre continually. To ensure use of Telephone to achieving effective coverage to the assigned outlets and to sell all NB products to them, thereby increasing NB coverage of the market and achieve customer centric objectives.Guide Telesales representatives through difficult calls or issues, diffusing angry customers, and handling issues that cannot be fielded by telesales representativesDaily steering the frontline (STF) meeting by leading team meetings, develop presentations and talks to motivate and educate telesales representatives and supervisors.Work with the Contact Center Manager in identifying trends and establishing call center goals.Present reports and analyzing contact center data to improve processes and performance.Consistently evaluate the performance of telesales representatives, ensure discipline and corrective actions where necessary Taking on other tasks or projects to support employees, other managers, and call center operations.Provide leadership for telesales Agents by actively engaging and supporting them to ensure better performanceWork with Contact Centre Manager to implement Change Programs and Projects which impact the contact centreWork with Contact Centre Manager to carry out regular evaluation /assessment and develop a culture where training and development are part of the team, identifying actions and working with trainers to ensure the skills and knowledge are develop effectively.Identifying and instilling best practice, processes, systems and recommend continuous improvement idea for the centre.Regularly Reports weekly team activities to Contact Centre Manager. Assist CCM in coordinating set up and ensuring that all tools in use for working such as Quick Drinks (QD) are readily available and functioning at all times.Regular follow-through on all sales order generated by TSRs for prompt delivery to customers.Constantly liaising with respective Field Sales Team (STL, ASM, Fulfilment Agents to ensure all other created by the Agents are fulfilled timely and in-full (OTIF).Preparing and updating effective daily call plan for TSRs for a productive customer relationship management.Work closely with the various sales area team to ensure that customers are happy and satisfied at all times by providing prompt feedbacks from customers with a view to proffering solutions to their challenges.Monitor all calls to ensure that due process and quality standards are adhered to and intervene / correct TSR where necessary.Submit regular reports to management and seek new ideas and strategies to improve performance at the center

Digital Marketing Graduate Trainee

Do you love challenges?Would you like to make a real difference?Are you;Committed to life-long learningA critical thinkerAn excellent communicatorA skillful writerA highly driven individualPassionate about marketingLooking for a rewarding career full of opportunities to learn, grow, contribute and become more?If you answered YES to all of the above, this might be the perfect role for you. We seek to engage self-driven, highly motivated and passionate individuals who are exceptional writers, superior communicators and are actively interested in a career in Digital Marketing.We guarantee that individuals whose profiles match the requirements perfectly will have a perception-expanding career with us.   

Digital Marketing Executives

Job SummaryThe Digital Marketer will be an integral part of the marketing team, responsible for all aspects of marketing operations. The central goal is to help grow brand influence locally while also increasing brand loyalty and awareness.The role's duties include planning, implementing, and monitoring digital marketing campaigns across all digital networks. The ideal candidate is expected to have strong experiences in marketing, art direction, and social media management amongst other skills.The Digital Marketer in addition to being an outstanding communicator, will also need to demonstrate excellent interpersonal and analytical skills while working with team members.Deliberate planning and goal/Target setting for the business as a whole.Development of brand awareness and online reputation for all business Lines.SEO (search engine optimization) and generation of inbound trafficCultivation and generation of leads and salesContent managementKey Responsibilities Manage social media marketing campaigns and day-to-day activities including: Develop relevant content topics to reach the company’s target customers.Create, curate, and manage all published content (images, video and written).Monitor, listen and respond to users in a “Social” way while cultivating leads and sales.Conduct online advocacy and open a stream for cross-promotions.Develop and expand community and/or influencer outreach efforts.Oversee design (ie: Facebook Timeline cover, profile pic, thumbnails, ads, landing pages, Twitter profile, Blog, etc.).Design, create and manage promotions and Social ad campaigns.Manage efforts in building online reviews and reputation. Monitor online reviews and respond to each review.Analyze key metrics and tweak strategy as needed.Compile reports for management showing results (ROI).Become an advocate for the company in social media spaces, engaging in dialogues and answering questions where appropriate.Demonstrate ability to map out a comprehensive marketing plan. Drive strategies that are proven by testing and metrics.Develop organizational elements in order to implement a proactive process for capturing happy, loyal customer online reviews.Monitor trends in social media tools, applications, channels, design and strategy.Implement ongoing education to remain highly effective.Identify threats and opportunities in user-generated content surrounding the company. Report notable threats to appropriate management.Analyze campaigns and translate qualitative data into recommendations and plans for revising social media, content marketing, SEO and social advertising campaigns.Monitor effective benchmarks (Best Practices) for measuring the impact of social media campaigns. Analyze, review, and report on effectiveness of campaigns in an effort to maximize results.