Sales Promotions Specialist

Workforce Group   |  Lagos

Our client, a leading bank is looking to recruit a UI/UX Specialist who will perform the following responsibilities:• Coordinate and execute the retail external communications calendar, via all identified channels (emails/website/ SMS /call scripts). • Gather input from all retail HQ business units (Distribution, Products, segments, and alternative channels) to develop the retail external communications calendar. While ensuring strict adherence to the calendar and allowance of 10% deviation from the calendar. • Develop, revise and all our retail pages on the website are up to date (web parts for each of the business segments, discount pages, product information, customer care, complaints forms and resolution)  • Support Retail’s marketing strategy, by executing the retail annual events calendar and coordinate the Retail Marketing requirements of Products, segments and alternative channels teams. • Drive adoption and user support management of retail frontline efficiency tools Customer File and uTrack. Serve as the first line of issue resolution. • Gather input from all retail HQ teams to develop and execute the retail social media calendar on all the bank's social media channels (Instagram/ Twitter and Facebook). Share social media engagement reports with the teams.- Develop and review and seek approval from corporate communications for all external communications (SMS, email, website content, call centre scripts)  - Define the target audience per communication- Deliver Segmented and sub-segmented communications in line with the banks omnichannel drive. Execute the retail marketing strategy, by coordinating all marketing requirements of Products, segmentsand alternative channels teams. - Coordinate all marketing initiatives such as the quarterly campaigns, planograms, campaign approval process, reporting, the campaign draws, Segment events, Financial planning seminars. - Post mortem on campaigns - Measure ROI on marketing activity - Bimonthly campaign performance reporting. Ensure strict adherence to the retail social media calendar, ensure adherence on (Instagram/ Facebook/ twitter) and measure engagement (mentions/ retweets/ reposts) effectiveness.Support frontline staff on the use of all frontline sales tools such as CRM (CustomerFile) and performance management (uTrack)  

Posted 24 Jan

Sales Promotion/retail Communications

UI/UX Specialist

Workforce Group   |  Lagos

Our client, a leading bank is looking to recruit a UI/UX Specialist who will perform the following responsibilities:• Investigating user experience design requirements for UBN suite of digital assets• Developing and conceptualizing a comprehensive UBN UI/UX design strategy which aligns with the over arching CX Strategy• Understanding, gathering and evaluating user/customer needs in collaboration with product managers and engineers• Producing high quality UX design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypeso Including page navigation buttons and search fields • Preparing and presenting UI mockups and prototypes that clearly illustrate functionalities to internal teams and key stakeholders before development commences • Conducting layout adjustments based on user feedback• Identifying and troubleshooting customer experience problems (e.g. responsiveness) during development and post-development• Testing UI elements such as a call to actions (CTA), banners, page layouts, page designs, page flows, and target links for landing pages• Collaborating with the digital marketing team, and internal and external designers to ensure the creation and delivery of tailored experiences across touchpoints for customers• Ensuring that all UBN touch points project a uniform Brand look and feel• Assisting with post periodic post development audit activities• Conducting regular customer experience audit across UBN touchpoints (e.g. bi-annually) 

Posted 24 Jan

UI/UX Specialist

Quality And Document Control Supervisor

Workforce Group   |  Nigeria

Our client, a leading organisation in the Oil & Gas industry is looking to hire an Quality and Document Control Supervisor who would be responsible for providing the framework for the management of Quality Control and Quality Assurance on all the organisation's projects, as well as the control of all critical documents e.g. Engineering designs, processes, procedures, policies, etc.Principal AccountabilityResponsible for overall coordination of controlled documentation within the company.Coordinate all activities related to the Document Control procedure, including technical documents and drawings.Input document data into the standard registers ensuring that the information is accurate and up to date.Generate the various document control reports as required.Makes sure that controlled copies of latest approved documents and drawings are given to the appropriate staff, subcontractors and suppliers as applicableMaintain the documents and drawings in the Document Control office under safe custody without any damage or deterioration with easy traceability.Receive and process Requests for Information, or RFIs, from employees or clients and maintain the requests via tracking logs.Help project managers develop and maintain documents such as meeting minutes, drawings, specifications, approvals and related items.Provide support to employees on document and records management procedures, which include documentation, retention, retrieval and destruction.Assist with file migrations and audits,Control issuance of document numbers, including maintenance of proper document registers for detail engineering or construction engineering projectPerforms document quality check in accordance with company engineering document control procedures.Maintains quality records per applicable SOPsInvestigates and responds to corrective actions related to Document Control.

Posted 24 Jan

Experienced Hire

Administrative Supervisor

Workforce Group   |  Nigeria

Our client, a leading organisation in the Oil & Gas industry is looking to hire an Administrative Supervisor who would be responsible for ensuring the provision of professional administrative services across the organisation, ensuring the maintenance of set quality standards. Principal AccountabilityDevelop and implement a facility maintenance programme for the organisation in all locations, ensuring uniform quality standards across locations.Supervise the daily deliverables of the Admin team ensuring clarity in objectives and expected outcomes.Develop a framework for the management of guests at the organisation's offices and ensure the provision of professional front desk services.Oversee the provision of outsourced/ third party provided admin services, ensuring adherence to contract terms and SLAs.Provide inputs into and track the performance of the admin budget.Liaise with relevant government agencies, regulators, etc. that pertain to the office, fleet services, etc. keeping abreast of changes that will impact the organisation.Develop a framework for the management of all office equipment, ensuring proper maintenance and availabilityManage the provision of travel support and protocol services to all employees and guests of the organisation.Manage the process for renewing rentals and subscriptions for offices, utilities, etc., ensuring no disruption by service providersManage the process of making payments for charges, dues, etc. for offices, fleet and equipment, ensuring 100% compliance and zero fines.Provide periodic and ad hoc reports to management on the Admin unit’s activities.Provide leadership to admin staff ensuring that roles and responsibilities and performance parameters are clearly defined and communicated.

Posted 24 Jan

Experienced Hire

Head, Database Management Platforms

Workforce Group   |  Lagos

Our client, a leading bank is looking to hire a Head, Database Management Platforms who will be responsible for the following:JOB SUMMARYThe Head, DMP leads the team to deliver robust data services to the DAO, inspires best practice for data products and services, builds data engineering capability by providing technical leadership and career development for the team and works with other senior members of the department to identify, plan and deliver data services. The Head, DMP also oversees and directs the cleansing efforts of the bank. DUTIES AND RESPONSIBILITIES• Design and manage the data warehouse of the bank• Work closely with both IT and the business units to optimize and maintain this data warehouse• Design, develop and implement the technology infrastructure for all the components of an analytics platform • Design and maintain the data governance framework of the bank• Adopt best practices in data integrity, test design, analysis, validation, and documentation• Ensure that all systems meet Union bank’s business requirements as well as industry practices• Integrate up-and-coming data management and software engineering technologies into existing data structures.• Design and plan integration for all data warehouse technical components• Develop set processes for data mining, data modeling, and data production.• Research new uses for existing data.• Ensure completeness and compatibility of the technical infrastructure to support system performance, availability and architecture requirements• Collaborate with senior members of DAO team on all projects and goals.• Apply broad knowledge of technology options, technology platforms, design techniques and approaches across the data warehouse life cycle phases to design an integrated, quality analytics service to address business requirements, including Azure, Hadoop, and other cloud-based products • Develop and maintain the conceptual data model of the bank• Design and monitor cleansing plan for the bank• Monitor Data Quality Index (DQI) using data profiler daily• Design and monitor project(s) to clean bank’s data and ramp up DQI score• Evaluate and standardize data input across data platforms of entry• Recommend different ways to constantly improve data reliability and quality.• Provide technical/team leadership to the Data Management & Platforms team• Troubleshoot operational data-quality issues• Develop implementation and operation support plans. 

Posted 17 Jan

Head, Data Management Platforms