Process Documentation Manager

Workforce Group   |  Lagos

The process document manager is responsible for control, security, accessibility, and timeliness of organizational documents that may be used by/useful to more than one clients and employee, such as policies, procedures, guidelines, forms, templates, and training materials.Development of all software documentation (i.e. Project, Product, Systems, users, system admin, process, software architectural, source codes, quality assurance, API documents);Effective management of different types of documents required through the whole software development lifecycle (SDLC);Standardize data and records through remediation as well as changing organizational policy;Meeting with client to have understanding of business, products, ideas which will be turned to Liaising with clients to have adept understanding of business, ideas, product;Professional communication of clients requirement to development team;Proficient ability to translate clients requirement into documents;Manage organizational documentation through the document life cycle;Ensures that project/department milestones/goals are met and adhering to approved budgets;Lead and implement document and records management systems, from initiation to end user delivery;Analyze and improve overall query and storage systems;Report on security, users, access, and data quality of documents and records;Ensuring that all documentation meets the company’s needs and standards, as well as define and track all documentation metrics.Ensure the security, accessibility, and proper distribution of organizational documents;Ensure that internal controls are in place and are functional;Plan and conduct meetings and presentations related to document management;Maintain the integrity of working documents and update documentation when revised;Maintain systems for document storage and retrieval, and help train employees and client on efficient system usage;Ensure that organizational documents go through a documented and approved review-and-approval process before being stored

Posted 13 Feb

Mid Level

Assistant Finance Manager

Workforce Group   |  Lagos

As an Assistant Finance Manager, you will supervise the Finance department to ensure a smooth operation of the Organization’s Financial system.Take up full responsibility in the absence of the Senior Finance Manager and take care of all the financial aspects of the organizationProcess all the bills on time in order to avoid any kind of inconvenience in the working of the organization.Oversee the account receivable and payable from time to time to keep a record of what amount must be taken from someone and what is to be paid.Fill the tax forms and deposit the tax from time to time as and when due. Calculate taxes owed, prepare tax returns, complete financial tax transactions Act as a negotiator, dealing with the employees of each level of the company, inspect financial records to ensure accuracy and overall legal compliance and daily operations.Look for inefficiencies and improvement opportunities in the budget and make recommendations to Management.Collaborate with the various finance and Accounting teams and initiate the timely preparation of the financial statements on a monthly basis. Deal and check all the matters relating to the banks.Analyze the potential offers and merger contracts and administer all kind of investments of the Company. Plan, implement and oversee overall accounting strategyMonitor and analyze accounting data and KPIsAdhere to proper accounting methods, policies and principles

Posted 13 Feb

Mid Level

Senior Finance Manager

Workforce Group   |  Lagos

  As a Senior Finance Manager, you will supervise the Finance department to ensure a smooth operation of the Organization’s accounting system. Inspect financial records to ensure accuracy and overall legal compliance and daily operations. Calculate taxes owed, prepare tax returns, complete financial tax transactions Look for inefficiencies and improvement opportunities in the budget and make recommendations to management.Ensure financial statements are always organized and maintained.Check and supervise all the financial reports and documents.Collaborate with the various finance and accounting teams and initiate the timely preparation of the financial statements on a monthly basis.Deal and check all the matters relating to the banks.Analyze the potential offers and merger contracts and administer all kind of investments of the Company.Plan, implement and oversee overall accounting strategyTake responsibility for accounts payable/receivable, cash receipts, general ledger, payroll and utilities, treasury, budgeting, cash forecasting, revenue and expenditure varianceanalysis, capital assets reconciliations, trust account statement reconciliations, check runs, fixed asset activity, debt activity etc. Monitor and analyze accounting data and KPIs Adhere to proper accounting methods, policies and principlesForecast and track key account metrics.Work closely with head Finance to follow up payments from schoolInspection of project locations from time to time Prepare written reports and send to head accounts for a review.

Posted 13 Feb

Mid Level

Sales Promotions Specialist

Workforce Group   |  Lagos

Our client, a leading bank is looking to recruit a UI/UX Specialist who will perform the following responsibilities:• Coordinate and execute the retail external communications calendar, via all identified channels (emails/website/ SMS /call scripts). • Gather input from all retail HQ business units (Distribution, Products, segments, and alternative channels) to develop the retail external communications calendar. While ensuring strict adherence to the calendar and allowance of 10% deviation from the calendar. • Develop, revise and all our retail pages on the website are up to date (web parts for each of the business segments, discount pages, product information, customer care, complaints forms and resolution)  • Support Retail’s marketing strategy, by executing the retail annual events calendar and coordinate the Retail Marketing requirements of Products, segments and alternative channels teams. • Drive adoption and user support management of retail frontline efficiency tools Customer File and uTrack. Serve as the first line of issue resolution. • Gather input from all retail HQ teams to develop and execute the retail social media calendar on all the bank's social media channels (Instagram/ Twitter and Facebook). Share social media engagement reports with the teams.- Develop and review and seek approval from corporate communications for all external communications (SMS, email, website content, call centre scripts)  - Define the target audience per communication- Deliver Segmented and sub-segmented communications in line with the banks omnichannel drive. Execute the retail marketing strategy, by coordinating all marketing requirements of Products, segmentsand alternative channels teams. - Coordinate all marketing initiatives such as the quarterly campaigns, planograms, campaign approval process, reporting, the campaign draws, Segment events, Financial planning seminars. - Post mortem on campaigns - Measure ROI on marketing activity - Bimonthly campaign performance reporting. Ensure strict adherence to the retail social media calendar, ensure adherence on (Instagram/ Facebook/ twitter) and measure engagement (mentions/ retweets/ reposts) effectiveness.Support frontline staff on the use of all frontline sales tools such as CRM (CustomerFile) and performance management (uTrack)  

Posted 24 Jan

Sales Promotion/retail Communications

UI/UX Specialist

Workforce Group   |  Lagos

Our client, a leading bank is looking to recruit a UI/UX Specialist who will perform the following responsibilities:• Investigating user experience design requirements for UBN suite of digital assets• Developing and conceptualizing a comprehensive UBN UI/UX design strategy which aligns with the over arching CX Strategy• Understanding, gathering and evaluating user/customer needs in collaboration with product managers and engineers• Producing high quality UX design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypeso Including page navigation buttons and search fields • Preparing and presenting UI mockups and prototypes that clearly illustrate functionalities to internal teams and key stakeholders before development commences • Conducting layout adjustments based on user feedback• Identifying and troubleshooting customer experience problems (e.g. responsiveness) during development and post-development• Testing UI elements such as a call to actions (CTA), banners, page layouts, page designs, page flows, and target links for landing pages• Collaborating with the digital marketing team, and internal and external designers to ensure the creation and delivery of tailored experiences across touchpoints for customers• Ensuring that all UBN touch points project a uniform Brand look and feel• Assisting with post periodic post development audit activities• Conducting regular customer experience audit across UBN touchpoints (e.g. bi-annually) 

Posted 24 Jan

UI/UX Specialist