Telesales Supervisor

The Telesales Supervisors would work with the Contact Centre Lead (CCL) & the Contact Centre Manager to manage the day-to-day operation at the Contact Centre. He / She supervises a team of Telesales Agent calling on customers as assigned; sell NB products to them and follow up to ensure those products are delivered satisfactorily.RESPONSIBILITY To assist in the coordinating the day-to-day running of and the activities of team of Telesales Representatives / Agents at the Contact Centre – the Telesales activities of selling and Customer problem solving.Perform training, coaching, and leading Telesales representatives and as they provide support for customers.To drive achievement of service and sales targets, SLA’s and KPIs at the Centre continually. To ensure use of Telephone to achieving effective coverage to the assigned outlets and to sell all NB products to them, thereby increasing NB coverage of the market and achieve customer centric objectives.Guide Telesales representatives through difficult calls or issues, diffusing angry customers, and handling issues that cannot be fielded by telesales representativesDaily steering the frontline (STF) meeting by leading team meetings, develop presentations and talks to motivate and educate telesales representatives and supervisors.Work with the Contact Center Manager in identifying trends and establishing call center goals.Present reports and analyzing contact center data to improve processes and performance.Consistently evaluate the performance of telesales representatives, ensure discipline and corrective actions where necessary Taking on other tasks or projects to support employees, other managers, and call center operations.Provide leadership for telesales Agents by actively engaging and supporting them to ensure better performanceWork with Contact Centre Manager to implement Change Programs and Projects which impact the contact centreWork with Contact Centre Manager to carry out regular evaluation /assessment and develop a culture where training and development are part of the team, identifying actions and working with trainers to ensure the skills and knowledge are develop effectively.Identifying and instilling best practice, processes, systems and recommend continuous improvement idea for the centre.Regularly Reports weekly team activities to Contact Centre Manager. Assist CCM in coordinating set up and ensuring that all tools in use for working such as Quick Drinks (QD) are readily available and functioning at all times.Regular follow-through on all sales order generated by TSRs for prompt delivery to customers.Constantly liaising with respective Field Sales Team (STL, ASM, Fulfilment Agents to ensure all other created by the Agents are fulfilled timely and in-full (OTIF).Preparing and updating effective daily call plan for TSRs for a productive customer relationship management.Work closely with the various sales area team to ensure that customers are happy and satisfied at all times by providing prompt feedbacks from customers with a view to proffering solutions to their challenges.Monitor all calls to ensure that due process and quality standards are adhered to and intervene / correct TSR where necessary.Submit regular reports to management and seek new ideas and strategies to improve performance at the center

Digital Marketing Graduate Trainee

Do you love challenges?Would you like to make a real difference?Are you;Committed to life-long learningA critical thinkerAn excellent communicatorA skillful writerA highly driven individualPassionate about marketingLooking for a rewarding career full of opportunities to learn, grow, contribute and become more?If you answered YES to all of the above, this might be the perfect role for you. We seek to engage self-driven, highly motivated and passionate individuals who are exceptional writers, superior communicators and are actively interested in a career in Digital Marketing.We guarantee that individuals whose profiles match the requirements perfectly will have a perception-expanding career with us.   

Digital Marketing Executives

Job SummaryThe Digital Marketer will be an integral part of the marketing team, responsible for all aspects of marketing operations. The central goal is to help grow brand influence locally while also increasing brand loyalty and awareness.The role's duties include planning, implementing, and monitoring digital marketing campaigns across all digital networks. The ideal candidate is expected to have strong experiences in marketing, art direction, and social media management amongst other skills.The Digital Marketer in addition to being an outstanding communicator, will also need to demonstrate excellent interpersonal and analytical skills while working with team members.Deliberate planning and goal/Target setting for the business as a whole.Development of brand awareness and online reputation for all business Lines.SEO (search engine optimization) and generation of inbound trafficCultivation and generation of leads and salesContent managementKey Responsibilities Manage social media marketing campaigns and day-to-day activities including: Develop relevant content topics to reach the company’s target customers.Create, curate, and manage all published content (images, video and written).Monitor, listen and respond to users in a “Social” way while cultivating leads and sales.Conduct online advocacy and open a stream for cross-promotions.Develop and expand community and/or influencer outreach efforts.Oversee design (ie: Facebook Timeline cover, profile pic, thumbnails, ads, landing pages, Twitter profile, Blog, etc.).Design, create and manage promotions and Social ad campaigns.Manage efforts in building online reviews and reputation. Monitor online reviews and respond to each review.Analyze key metrics and tweak strategy as needed.Compile reports for management showing results (ROI).Become an advocate for the company in social media spaces, engaging in dialogues and answering questions where appropriate.Demonstrate ability to map out a comprehensive marketing plan. Drive strategies that are proven by testing and metrics.Develop organizational elements in order to implement a proactive process for capturing happy, loyal customer online reviews.Monitor trends in social media tools, applications, channels, design and strategy.Implement ongoing education to remain highly effective.Identify threats and opportunities in user-generated content surrounding the company. Report notable threats to appropriate management.Analyze campaigns and translate qualitative data into recommendations and plans for revising social media, content marketing, SEO and social advertising campaigns.Monitor effective benchmarks (Best Practices) for measuring the impact of social media campaigns. Analyze, review, and report on effectiveness of campaigns in an effort to maximize results.

Project Manager

Our client is a wholly-owned Nigerian software development firm providing top-notch solutions to clients spread across industries.The Project Manager will provide support in activities within planned timeline;Ensure that all projects are delivered on-time, within scope, with high quality and within budgetBreaks down projects into reasonable subsets of work and activitiesAssist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibilityManage changes to the project scope, project schedule, and project costs using appropriate verification techniquesWork closely with Project owners, partners and clients on all matters pertaining to project, including efficient resource allocation, timely project update, delivery risk and mitigation;Consistently follows up on progress, issues and activities relating to each projects;Report and escalate to management as needed (delivery risk and mitigation plan);Successfully manage the relationship with the client and all stakeholdersCreate and maintain comprehensive project documentationManages Process documentation & Process flow of each projects Manage all projects optimally through project life cycle;Adopt industry best practices, techniques, and standards throughout project life cycle.Uses consistent methodology to manage projects;Development, management, timeliness & updates of organizational documentations useful to clients and employees such as project policies & procedures, guidelines, forms, team collaborations and training materials for each product. Ensure the timely and successful delivery of our solutions according to clients’ needs and objectives;Prepare reports periodically on projects status;Other organizational assigned duties (where necessary).

Territory Manager Nigeria

Our client is an innovation-focused, multi-award-winning, fast-growing and international telecommunications technology company, that develop leading-edge digital solutions for some of the world’s most important mobile network operators and partner with best-of-breed organizationsThe Territory Manager will be based in Lagos, and drive the growth of the company’s business in Nigeria and West Africa.  Reporting to the Business Unit Director of EMEA, the candidate will help to achieve the strategic goals of the company, which include: managing the business and the day-today operations, being the main interface with our customers, developing new business opportunities and assuring the profitability of the business in Nigeria.  The Key Responsibilities: Leadership Leading the establishment, and oversee the management of the company’s business in Nigeria, in line with the company’s objectives Ensuring the profitability of the business and leading the growth within existing and new accounts in West Africa Running the day-to-day operations of the unit in Nigeria Playing a key role in West African operations, acting as the main interface of the company and the clients in the region. Recruiting and managing a growing team of professionals (technology, product and operations), including those working remotely and ensure performance is managed and talent is nurtured.  Ensure that the values, standards, priorities of the company are instilled and adhered to corporate vision Customer Management Developing an outstanding relationship with our customers and dealing with C-level executives from mobile carriers Understanding the customer’s decision-making process and developing effective strategies within their organizations to secure the company's objectives.  Having the capacity to influence customer decisions by driving conversations and providing key arguments to onboard them. Managing customer’s expectations efficiently, being the main interface between the company's delivery teams and the customer.  Business Development Identifying new business opportunities in both existing and new customer accounts Preparing presentations and new proposals to customers 

Product Manager

Our client is an innovation-focused, multi-award-winning, fast-growing and international telecommunications technology company, that develop leading-edge digital solutions for some of the world’s most important mobile network operators and partner with best-of-breed organizationsAs a Product Manager you will be working in exciting projects with mobile carriers in Nigeria, leading the product adoption in the payments/fintech domain for operators in one of the most promising markets of Africa.  You will be joining a dynamic company in a fast-paced environment and you will work with cross-functional teams to design, build and roll-out products that are aligned with the company’s vision and strategy in Nigeria.   The Responsibilities Tracking of main KPIs of all products managed on a daily basis. Perform SQL queries to determine behaviors in the service that may generate possible improvements to the product Design of commercial actions and seek its approval with the mobile carrier's executives Carry out extensive product tests to make sure the UX meets all quality standards Design reports and build commercial presentations to share indicators within the company and with the mobile carrier Make active surveillance of the market and our competition. Prepare product documentation and requirements for product evolution Being a key partner of the technical and operations team, generating incidents of anomalous behavior Build dashboards that allow automated business operation and data-driven decisions. Accountability over the product’s commercial results Generate the necessary documentation to go to production, supporting the requirements of the mobile carrier for the commercial launch Interact with third parties to visualize new business opportunities and product integrations. 

Beauty Advisor/Service Executive

Our client is a leading retail chain, a luxury skincare and cosmetics products companyLocation: VI, LagosTo create unique experiences for clients who would like to experience shopping for fragrances and personal care products in a different way, whether aiming to reward or indulge themselves, or simply to give great gifts.Duties & ResponsibilitiesActs as a personal fashion, taste, trend, and beauty advisor, to customers.Provides personalized shopping recommendations using company’s and 3rd party offerings to create remarkable experiences and packages customers will be willing to pay for. Actively listens to customers and then provide them with products that match their expectations and budget Seeks out referrals from satisfied clients in order to build a significant client portfolio of repeat customers. Use deep product knowledge and familiarity with all product information to conduct demonstrations and use of samples to stimulate interest and usage.Has above average customer service skills, demonstrated by doing what is necessary to ensure customer satisfactionCross-sells and up-sells customer orders using their purchase history, tastes, preferences and other info by suggesting additional merchandise that compliments their selections.Manage returns, complaints, and be able to effectively handle customer service issues.

Brand Manager

Our client is a leading retail chain, a luxury skincare and cosmetics products companyLocation: VI, LagosResponsible for coordinating the brand’s activities – sales, advertising, promotion, marketing research and distribution. Accountable for delivering the brand’s profit, volume and market share objectives. Responsible for developing the business, sales and profitability of the brand to meet corporate brand’s profit volume and market objectives.Duties & ResponsibilityFormulate brand’s long-term strategy to effectively reach customers.Oversees the brand’s marketing life cycle.Manages day-to-day progress of product marketing planning and executionMaintains brand integrity across product lines, advertising and all other internal and external communication as it pertains to assigned brand.Collaborate with a wide variety of functional areas such as sales, editorial, marketing, design, and operations to execute specific marketing.Conducts market research and identifies and tracks market trends.Define and manage the brand’s advertising and promotion strategies.Closely monitor and analyze sales volumes, market share trends and competitive activity.Provide monthly product updates to management.

Head, Marketing And Brand Management

Our client is a leading retail chain, a luxury skincare and cosmetics products companyLocation: VI, LagosDevelops and executes strategies for the development of the mother brand and brand portfolio at a corporate, business unit and retail outlet level. Proactively identify and develop opportunities to build business through the introduction of new products and services, as well as enhancements to existing product / service lines. Responsible for identifying, assessing  and selecting properties for the location of company outlets. Responsible for coordinating and driving all activities required to prepare and open retail outletsDuties & ResponsibilityMerchandise Planning and managementLiaise with the manufacturing/supply team on orders, quantities, designs/ assortments, delivery dates and payment term in conjunction with the Managing director.Responsible for developing a price point policy by harmonizing/ aligning prices of distinct items of stock and determining standard marginal prices for all items.Marketing Planning and ManagementCreate an annual, quarterly and periodic marketing plan for the mother brand and company brand portfolio.Responsible for researching the dynamics of the target market of the company i.e buying the behavior, purchasing power, age range, social status, profession etc. so as to develop marketing strategies to fit their unique lifestyles.Brand ManagementDevelop and manage the brand and all brands in the company’s portfolio.Design and execute schedule for marketing/promotion of all company brands in all outlets and their environs.Digital & OnlineDevelop company’s digital and online strategy.Oversee effective execution of all digital initiative and execution of digital campaigns.

HR Community Manager

Manages strategies for engagement of people in opportunities to support the organisations community goals, this includes designing, implementing and evaluating innovative individual and corporate engagement services.Engage, educate and cultivate relationship the HR Community Successful development and execution of HR related conferences and Meetups that drive community engagementConduct research, and build content for Learning Programmes Organize and manage events to boost brand awarenessDevelop  thought leadership articles targeted at the HR communityBuild a database of HR professionals in Nigeria – capturing details such as mobile contact, email address, job role, place of employment, years of experience Develop and deliver thought leadership videos as a subject matter expert on key issues that are a major pain point to our clients and the public.Seamless delivery of quality Knowledge Sharing Sessions and webinarsModify programmes as required and develop effective alternative actions.Periodically publish blog posts and articles, send email newsletters and surveys to better understand the community needs.Build trust with our community of users through transparent communicationMaintain a good relationship with influencers, industry professionals and business partners for the benefit of the organisation.Design and manage community engagement services, experiences and initiatives.Attend networking events or relevant industry workshopIdentify continental HR events and represent Workforce Group at same eventsInitiate business development contacts/interactions between internal business units and HR decision makerRelay community feedback to relevant internal stakeholdersDrive partnership with various institutions, organization(s), bodies – for mutual value