Business Development Manager

Workforce Group   |  Lagos

Job ObjectiveThe Business Development Manager will be responsible for managing, optimizing and extracting value for The  Zone, raise grants, organize epic events and drive facility related revenues via rentals for business related purposes.  Job ResponsibilitiesDevelop and implement the marketing strategy for positioning the The Zone Centre as the business conference and training facility destination of choice.Build, manage and partner with the network of event organisers to ensure that The Zone Centre is always booked.Pro-actively source for potential partners for events, conferences and exhibitions. Manage all sponsorship activities- responsible for sponsor prospecting, proposal customization and presentation, sponsor follow-up and representing the company at industry functions.Responsible for sourcing grant specialists that will help create access to grants and donations to develop, equip and expand the innovation hub.Responsible for preparing, packaging and securing meaningful investments for Startups and products coming out of our Startup studio Pull together strategic, education based events, from possible topics, to facilitators, sponsors and partnerships etcEnsure current industry trends are properly addressed via curriculum content, conference speaker and speaker management.Analyze programs for effectiveness; conduct post-event reporting and ROI analysis. Interact with and manage multiple vendors, partners, company executives and a wide range of functional groups.Ability to navigate large partner organizations with multi-stakeholder management and secure their buy-in.  Ability to think strategically about complex issues and develop thoughtful recommendations and action plans. Exceptional interpersonal skills and the ability to communicate confidently with professionals from all levels of the corporate environment.Ability to navigate large partner organizations with multi-stakeholder management and secure their buy-in.  Ability to think strategically about complex issues and develop thoughtful recommendations and action plans. Exceptional interpersonal skills and the ability to communicate confidently with professionals from all levels of the corporate environment. Work with marketing team to create plans for pre- and post-publicity, mailings, social media interaction, produce collateral or promotional materials that relate to events, including programs, pledge forms, signage and invitations. Represent the organization externally in respect to events and sponsorship activityDemonstrated experience in planning large-scale corporate events and strategic programs Proven track record of leveraging opportunities to obtain event revenue through multiple methods (ticket sales, sponsorship, etc.), and motivating committees and volunteers to achieve revenue goals

Posted 16 Sep

Experienced Hire

Head Contact Centre

Workforce Group   |  Lagos

Workforce Group is currently sourcing for Head Contact Centre for a commercial bank, who will manage all the activities associated with the contact centre, its staff and overall, ensure optimal effectiveness in meeting the organisation’s set goals.Job Responsibilities:Effective Management of the Contact Centre Staff.Prepare and Schedule 24 Hour Staff Roster by scheduling efficiently and ensuring agent occupancy, shift adherence and shrinkage are taken into considerationEffectively Manage All Contact Centre Resources - To ensure that all account and card requests/inquiries/complaints received by the contact centre via telephone, email and website are handled within the stipulated SLA.Ensuring prompt tracking of dormant account reactivated and the amount generated from the contact centerEnsure contact rate, conversion rate, sales rate for customers are been tracked.Ensure the contact center ROI is achieved while maintaining customer satisfaction and cost reduction.Review the complains received daily and ensure that all processes have been utilized to ensure prompt resolutionPerformance evaluation of the contact centre officers to reduce rework, attrition abandoned or blocked calls and increase first contact resolution, average handling time, speed and accuracy, etc.Proper documentation and storage of customer historical data/interactions for audit purposes.Ensure Complaints Received Are Effectively Handled and logged - To ensure that all contact centre agents are adequately trained to cross-sell/up-sell our products and services at any time.Generate Reports and Monitor Quality Of Phone Calls Handled By The Agents Ensure all card monitoring tools scorebridge and VRM are been used effectively. 

Posted 10 Sep

Experienced Hire

Insight Manager

Workforce Group   |  Lagos

Workforce Group is currently sourcing for an Insight Manager for a commercial bank, who will be responsible for identifying and driving implementation of opportunities to improve customer experience on a continuous basis, leveraging defined customer journey maps and insights from customer and market feedback.Duties & Responsibilities:The Insights & Strategy Manager will report to the Head, Customer Experience Management and play a key role in driving consistent customer experience across all touchpoints with identified strategy.Develop the bank’s Customer Experience strategy and support strategic initiatives developed from research, focus groups’ analysis and recommendation development.Establish communications and influence members of senior management of different business areasSupport the development of board and senior management presentations including research related to Customer Experience through Acumeni VOC Survey & NPS indicators in the banking industry and competitive landscape, emerging trends, etc.Coordinate daily tracking/analysis of customer and market feedback across internal and external sources (MS reports, Experience Champions, focus groups, strategy reports)Leverage feedback data to identify opportunities to improve customer experience across all business segments and service touchpointsEngage with stakeholders to determine and agree initiatives, solutions, product, system or process changes required to translate opportunities into customer experience outcomesDrive end-to-end implementation of required changes.Participates in the building of strategies to maximize automation, staff productivity, and customer satisfaction.

Posted 10 Sep

Experienced Hire

SEO

Workforce Group   |  Lagos

Brief Description The SEO will be responsible for driving global organic search strategy and execution and improving visibility of web properties, increasing website traffic from target audiences, and driving qualified leads and sales.The right candidate will have experience in increasing visibility for content (blog posts, YouTube videos, etc.) using methods that are consistent with the Terms ofService of major search engines such as Google. This role will require experience in setting search strategy and troubleshooting technical SEO issues.Responsibilities Defining editorial standards for maximizing search success on all content including the website, blog, social media platforms, and other communication channels. Monitoring and reporting on search metrics and demonstrating continuous improvement of the SEO strategy. Identifying search traffic growth opportunities for content and products based on analytics.Researching, reporting, and addressing changes in search engine algorithms.Recommending and executing on testing strategies to improve conversion rates on content pages. Troubleshooting and tracking site performance including social sharing, page load speed, and other technical issues related to search marketing. Conducting keyword optimization research for new and existing content pages.Researching the latest in search engine compliance and guidelines and adjusting strategy as necessary.

Posted 31 Aug

Digital Marketing

Managing Editor

Workforce Group   |  Lagos

Brief Description The right candidate will have experience in cross channel content marketing and content optimization including text, audio, video and image content, social media marketing, and search marketing.The right candidate has a creative marketing mind with the ability to organize projects, meet deadlines, and manage a team. This position requires experience in coordinating and using digital and print content to support strategic organizational objectives.Responsibilities  Coordinating day-to-day editorial operations, managing in house and outsourced content creators, editors, graphic designers, videographers, developers, etc. Reviewing all assignments before publication to ensure material is accurate and on-brand. Leading and directing the work of content produced by content team members including text, images, audio, and video, making sure all team members are on-task and meeting deadlines. Assisting in ideation, planning, and execution of the editorial and content marketing calendar that attracts and appeals to the organization’s various customer avatars. Monitoring and reporting on content marketing metrics and KPIs.Checking accuracy of facts, dates, names, captions, statistics, etc. located in all content.Maintaining consistency of the brand by upholding the organization’s style guide standards on tense, voice, tone, and the spelling/capitalization of certain words as they relate to the organization. Creating copy, engaging headlines and subheads, proofreading, and deep-line editing for spelling, grammar, punctuation and brand consistency.Overseeing the scheduling, publication, and overall consistency of the organisation’s content assets.Creating content that is optimized for search and social media traffic. Locating and/or initiating creation of engaging and relevant images to complement stories.

Posted 31 Aug

Digital Marketing