Front Desk Officer

Workforce Group  |  Lagos

Posted 17 Feb

Description

Company Description

Workforce Group is a leading provider of end-to-end, integrated and result-focused Business and Human Resource solutions in Nigeria, offering advisory, outsourcing, recruitment and assessment, learning and development, market entry, technology services and solutions.


From inception in 2004, we have helped clients across diverse industries and sectors such as Financial Services, Telecoms, Oil and Gas, Real Estate, Hospitality, Power, Entertainment, FMCG, etc., to achieve their strategic goals and objectives.

Our reputation for excellence in service was built from over a decade of providing business and human resource consulting across several states in Nigeria.

 

Our flat management structure allows for the free flow of ideas and interaction among employees of various cadres. Occasionally, employees may be drafted to work with different business units to deliver on projects and organisational interventions. This further creates an opportunity for personal development as well as holistic professional growth.


Our Employee Value Proposition (EVP)

  • Impact: You become part of a professional team that delivers cutting edge solutions to transform clients’ businesses.
  • Teaming: We consistently embark on both business and social activities that facilitate bonding and alignment throughout the organisation.
  • Growing: We hire the best hands and equip you to grow and become better.
  • Giving back: We appreciate and emphasise the importance of giving back to society as one of our core values.

Benefits

We offer a wide range of benefits to our people. You bring your “A” game and we will provide the opportunities.


Job Description


Role Title: Front Desk Officer


Role Summary: The front desk officer will be responsible for performing various administrative tasks, guiding clients and providing stewardship support to meet the organisation’s operational goals. 

Requirements

Job Responsibilities: 

  • Manage the reception

  • Greet and courteously assist clients and visitors. 

  • Sort correspondences and send to the appropriate department/staff

  • Manage the booking sheet for the Zone

  • Prepare rooms ahead of clients events.

  • Check that all equipment is functioning well and inform the Facility and Admin team of any issues.

  • Direct calls and respond to inquiries.

  • Record name of visitors in visitors log book.

  • Ensure the intercom is working at all times.

  • Manage the lunch caterers and other lunch related activities (vetting the lunch register and preparation of the payment voucher).

  • Maintain/update the inventory (stationary and toiletries) in the store

  • Maintain an excel sheet for fuel distribution and usage for the pool vehicles and make requisition for top up of the Total fuel card.

  • Respond to all requests from the business managers and staff

  • Perform administrative tasks as needed, including proofreading, transcription and creating invoices

  • Perform other assignments as may be assigned from time to time.


Role Competencies/Skill: 

 

  • A customer-oriented attitude

  • Excellent communication and negotiation skills

  • Problem-solving aptitude

  • Strong interpersonal skills and an ability to build rapport with clients

  • Hardworking with a strong work ethic

  • Ability to meet deadlines and multitask under pressure

  • Excellent administrative and organisation skills

  • Attention to detail and high level of accuracy 

  • Willingness to take ownership and accountability

  • Flexibility in thinking, approaching problems and managing workloads

  • Ability to convey and receive complex and sensitive information

  • Proficient in MS Office

Educational Qualification:

Ordinary National Diploma (OND) in any field. 

 

Desired Experience:

0-1 year Customer Service/Front Desk experience


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