Relationship Officers - North East
Workforce Group | NigeriaPosted 05 Oct
Our client a commercial bank in Lagos is looking to hire Relationship Officers for its North eastern states namely: Borno, Yobe, Bauchi, Taraba and Gombe.
These Individuals will build and maintain relationships with clients and customers, working to solve any business or technical challenges that they face. They will help them with sales opportunities and drawing in customers. Other responsibilities include:
- Create and enforce plans that will help meet the needs of customers.
- Build long-term relationships with clients and customers.
- Work quickly to address and resolve customer issues.
- Notify the sales team of new sales and cross-selling opportunities.
- Become familiar with the competition to stay ahead of them.
- Encourage high-sales and good customer service practices.
- Create strategies and work with clients to boost their brand.
- Help promote and maintain a positive company image.
- Minimum of first degree in any discipline. Additional qualifications and /or Certifications in Islamic Banking will be an added advantage.
- The ideal candidate should currently be within ET and BO grade level,
- Intuitive to customers needs
- Strong communication and interpersonal skills and the ability to build and maintain relationships
- A background in customer service or sales is a plus.
- Must understand customer relationship management (CRM).
- Strategic thinker and ability to analyze and solve problems quickly.
- Ability to work well with others and lead a team.
Revenue AnalystNigerian Breweries | Lagos
Revenue ManagementRM is a holistic approach to support Category Revenue Growth agenda in a competitive and profitable way. Holistic RM spreads across 5 pillars, Brand Strategic Pricing, Pack Price Architecture, Mix Management, Promotional and Trade Terms Mgmt.Key ResponsibilitiesPrepare disciplined analytics and insights (combining internal and external data, financial and non-financial) per Pillar and communicate / present.Build and update Excel / PBI based platforms and tools to support key stakeholders.Continuously communicate and drive RM insights into execution focusing on improving Revenue/HL and FGPUpdating and keep track of the RM Data Governance, which covers all Data used by the RM team for analysesConduct quarterly pricing review to identify potential RM benefits (based on RM analytics, market intelligence, etc) and set guardrails on channel / customer pricing, promo, trade terms, and mix execution, e.g.:Brand Portfolio Pricing & Pack-Price Architecture: Set optimum brand price indexes, conduct Channel Pack Price Architecture white space analytics and recommend new pack launches, translate optimal brand index to SKU list price and recommended shelf price, set net 2 and 3 price guardrails and monitor consumer and net price realization by SKU/channel/accountMix: Analyse current mix performance, identify mix opportunities, support prioritization of SKU mix based on profitability-potential analytics, help set SKU mix allocation and track executionPromotions: Continuously track promo performance (uplift, ROI) using promo analytics tool and set mandatory promo guardrails by channel, account, brand, pack typeDiscounts & Trade Terms: Identify profit pool opportunities and defensibility risks, set Trade Term framework and guardrails; support TT negotiations on how to improve SMART conditionalityResponsible for setting and continuous tracking of RM objectives within OpCo business strategy, e.g.Track & monitor RM performance throughout the year vs targets/guardrailsEscalate out-of-guardrail pricing, promo or trade terms for sign-offDrive continuous RM improvement cycle: Conduct annual RM assessment; define and execute resulting RM agenda for coming yearTrain relevant functions with OpCo on RM topics/toolsDrive continuous improvement of RM content & processes within the OpCoSupport other functions within the OpCo on RM topics & processes , e.g.:Support Finance on allocation of resources/funding by accounts, brands and pack types and help Finance set RM targets based on collective insights and recommendationsSupport Sales with development of account plans and promo calendar within RM guardrailsSupport Marketing with setting optimal brand / portfolio pricing (e.g. based on elasticities)Support innovation agenda with RM market insights (on pricing / positioning / white spaces)Manage interaction and collaboration between different functions/roles on RM topicsPosted 15 Jul
Process And Control Improvement (P&CI) Manager, Supply ChainNigerian Breweries | Lagos
Nigerian Breweries Plc is offering an exciting opportunity to enrich your career development. Would you be interested in supporting the business to improve on the Risk Management and Process & Control Environment? The core activities of the P&CI Manager- Supply Chain include to oversee Controls Monitoring, Process & Control Management, Risk Management & Compliance, and Assurance Activities. P&CI Manager needs to maintain effective business relationships with internal and external stakeholders as well as other business partners.Key ResponsibilitiesThe P&CI Manager is to support the Head Process and Control Improvement Manager in the following areas: 1) Controls Monitoring, 2) Process & Control Management and 3) Continuous Process Improvement (CPI). Additional areas include:4) Risk Management,5) Compliance6) Fraud Management 7) Assurance.The P&CI Manager need to maintain effective business relationships with internal and external stakeholders as well as other business partners.Provide support to the Head P&CI to ensure business processes and controls are appropriately designed, constructed, implemented and maintained.Identify and report any process activities that deviate from the global standard or Local Management approved procedure.Identify improvement opportunities in performing the assigned tasks, through business or technical knowledge, and escalation for immediate action.Jointly drive with Local Management the design and documentation of business processes and controls, applying the global process design and management methodology.Ensure that controls are fully embedded in the design of processes, including Process Performance Indicator (PPI) and Key Performance Indicators (KPI) defined by the Business. Ensure PPIs and KPIs are monitored on an ongoing basis to identify any risks or opportunities for improvements (processes & controls). Identify and report any process activities that deviate from the global standard by Local Management.Provide support to the Head P&CI to monitor and test control effectiveness and drive the implementation of remediating actions.Support in developing key control framework and execution of internal controls over financial review.Ensure that the effectiveness of controls is monitored and/or frequently tested. Be responsible for putting the appropriate actions in place (agreed with Management). Track and monitor the progress of remediating activities.Provide support to the Head P&CI to lead the process of Risk Identification, Assessment and Response and monitor existing and emerging risks.Support in driving the implementation of a comprehensive Risk Management (RM) framework by ensuring relevant risk templates and documentation are used and drive the creation of risk responses.Support in conducting Risk Assessment through running risk workshops with the Business, ensures relevant risk templates and documentation are used and drives the creation of risk responses. This also includes new and emerging risks. Develop specific action plans to mitigate, accept or transfer risk and monitors progress on an ongoing basis. Provide support to the Head P&CI to improve fraud detection and prevention. Raise fraud awareness through promoting the ‘Speak-up’ procedures. Drive fraud prevention and detection through identifying fraud risks and addressing them through strong process and control design and testing. Support fraud investigation when requested by Local Management, Global Legal Affairs or Global Audit. Plan, lead and execute business process oriented internal control reviews, compliance audits and activities that deliver the P&CI plan to provide the business with comfort in the internal control environment.Support and/or execution of audits in global audits (inside or outside of the OpCo) at the request of the Audit Committee, via Global Audit.Execute process and compliance audit of vendors.Prepare reports which includes remediation plans etc.Define and execute remediation plans (in agreement with Management). Track and monitor the progress of remediating activities.Provide support to the Head P&CI to embed a process improvement culture, drive process and control improvement and realize benefits. Drive a culture of continuous improvement, benchmarking and innovation. Build process improvement capabilities through training and people development.Posted 15 Jul