Digital Innovation Lead
Workforce Group | Lagos
Posted 17 Jan
Description
Our client, a leading bank is looking to recruit a Digital Innovation lead who will be responsible for the following:
- Lead and oversee the development and implementation of an overarching digital & Innovation strategy and road-map in line with the internal goals of the Bank and industry standards.
- Strategically oversee digital & innovation goals and integrate them with the overall objectives of the Bank.
- Responsible for achieving the successful delivery of the Banks key digital and innovation transformation objectives.
- Project manage complex Bank-wide digital and innovation projects.
- Draws upon organizational resources, industry research, and other industry leading standards, including data governance standards, and customer trends to prioritize improvements in the Bank's digital and innovation objectives.
- Develop and Drive DI&D transformation and council meetings
- Drive organization-wide change from the ground up, with respect to digital standards, data governance and innovation.
- Lead process/customer initiatives for the migration of transactions from branches to digital channels to achieve agreed migration targets.
- Owns the digital and innovation planning, defining and implementation process for the Bank as well as driving the development and execution of an organically structured digital transformation and data program.
- Drives key digital and innovation transformation projects and priorities and tracking investments and impact.
- Work collaboratively with stakeholders and clients to implement and accept change in work systems or processes, and to better understand opportunities for digital application and embrace these opportunities.
- Identify opportunities and initiate action to improve systems and processes to achieve digital best practice standards, and to actively transition such services to digital-first solutions
- Improve the capture, organization, access and management of digital data across the Bank to ensure consistency, accessibility, universal understanding, and accurate interpretation.
- The Digital & innovation lead answers key questions through digital interactions, and how digital interactions fit into broader customer experiences.
- Coordinate and supervise detailed competitive, market, trend, economic and financial analysis to inform strategic decisions.
- Plays a critical role in Digital enhancements for internal processes and operations by ensuring that all digital channels are fully compliant with the rules and operating procedures of the bank.
- Constantly review and identify gaps in digital channels which could lead to poor customer services, service downtime, fraud, financial loss and reputational damage to the bank.
- Run top digital priority projects to improve the effectiveness and performance of the bank
- Assess and identify priority areas for innovation and develop innovative recommendations for near term and long-term benefit
- Any other job as assigned by Chief Digital & Innovation Officer
Requirements
Key Performance Indicators
(To be finalized by the Performance Management team and Chief Digital & Innovation Officer)
• Execution of specific projects as assigned, and achievement of key metrics set.
• Execution of projects within agreed timelines, budget and desired outcomes.
• Timely submission of high-quality reports to relevant committees/CEO/Board.
• Successful implementation of the digital & innovation framework across the bank in line with agreed timelines and budget.
• Collaboration with internal and external stakeholders for the successful execution of key strategic initiatives (Bank-wide digital projects).
Job Requirements
• Minimum education level – First degree.
• Second degree and/or membership of relevant professional body in related field will be an added advantage.
• Minimum of 7 - 8 years’ experience with a proven track record as a Digital Strategy Manager (both in strategy development and execution) in a complex organization as well as effectively managing projects with multi-stakeholder teams.
Digital Innovation Lead
Workforce Group | LagosOur client, a leading bank is looking to recruit a Digital Innovation lead who will be responsible for the following:- Lead and oversee the development and implementation of an overarching digital & Innovation strategy and road-map in line with the internal goals of the Bank and industry standards. - Strategically oversee digital & innovation goals and integrate them with the overall objectives of the Bank. - Responsible for achieving the successful delivery of the Banks key digital and innovation transformation objectives. - Project manage complex Bank-wide digital and innovation projects. - Draws upon organizational resources, industry research, and other industry leading standards, including data governance standards, and customer trends to prioritize improvements in the Bank's digital and innovation objectives. - Develop and Drive DI&D transformation and council meetings- Drive organization-wide change from the ground up, with respect to digital standards, data governance and innovation. - Lead process/customer initiatives for the migration of transactions from branches to digital channels to achieve agreed migration targets.- Owns the digital and innovation planning, defining and implementation process for the Bank as well as driving the development and execution of an organically structured digital transformation and data program. - Drives key digital and innovation transformation projects and priorities and tracking investments and impact. - Work collaboratively with stakeholders and clients to implement and accept change in work systems or processes, and to better understand opportunities for digital application and embrace these opportunities.- Identify opportunities and initiate action to improve systems and processes to achieve digital best practice standards, and to actively transition such services to digital-first solutions- Improve the capture, organization, access and management of digital data across the Bank to ensure consistency, accessibility, universal understanding, and accurate interpretation.- The Digital & innovation lead answers key questions through digital interactions, and how digital interactions fit into broader customer experiences. - Coordinate and supervise detailed competitive, market, trend, economic and financial analysis to inform strategic decisions.- Plays a critical role in Digital enhancements for internal processes and operations by ensuring that all digital channels are fully compliant with the rules and operating procedures of the bank. - Constantly review and identify gaps in digital channels which could lead to poor customer services, service downtime, fraud, financial loss and reputational damage to the bank. - Run top digital priority projects to improve the effectiveness and performance of the bank - Assess and identify priority areas for innovation and develop innovative recommendations for near term and long-term benefit- Any other job as assigned by Chief Digital & Innovation Officer
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