Customer Service/ Claims Officer
Workforce Group | Lagos
Posted 21 Jul
Description
Our client, a leading International Insurance firm is looking to hire a Customer Service/ Claims Officer who will be responsible for:
- Delivering excellent and quality Customer to existing and potential clients (internal / external).
- Receiving and respond to customer enquirers (walk-in, telephone, email etc.) in a timely manner according to approved Turn-Around Times- TATs).
- Ensuring conversation of policies through professional advice and conduct
- Liaising with other departments to support in the timely delivery of services to clients
- Providing professional services to clients (upselling, new products introduction, referrals, etc.)
- Compiling daily/weekly/monthly reports as per Standard Operating Procedures of the Department
- Undertaking any other duties that may be assigned by Supervisor
Requirements
The Ideal Candidate must meet the following requirement:
- First Degree in any relevant field from a recognized University
- At least 1 year post national service experience in a customer focused environment
- Effective Communication Skills, both verbal and written
- Must be friendly, welcoming, and always have a pleasant disposition
- Must be emotionally intelligent
- Good interpersonal skills and must be well organized
- Good analytical skills for decision making
- Must be able to multi-task
- Must always be self-motivated and have a passion for service delivery
- Ability to use Microsoft Office package (Excel, Word, PowerPoint)
- Good organizational skills and IT Skills
- Effectiveness and efficiency in delivering assigned task
- Business communication skills– verbal and written
Territory Sales Executive
Nigerian Breweries | LagosAre you passionate about sales and driven by results?Are you excited about the prospect of working with cutting-edge technology and innovative solutions to deliver results? Are you looking for a new challenge and opportunity to excel?Then keep reading. Nigerian Breweries is seeking motivated and ambitious individuals who are eager to learn, grow, and make a significant impact in a dynamic market. If you are ready to take your career to the next level join a winning team and thrive in a fast-paced environment, we want to hear from you. As a TSE, you'll have the opportunity to:Work on high-impact sales projects that drive real results and deliver revenue.Collaborate with a team of experts who are passionate about what they do.Develop new skills and expertise in a supportive and dynamic environment.
Posted 09 SepProcess And Control Improvement Specialist
Nigerian Breweries | LagosDo you have experience in Audit, Control Design and Control Monitoring and a passion for Continuous Improvement? Would you like to work in an international and culturally rich environment, and join us on our journey to drive the continuous improvement, monitoring, design and implementation of processes and controls in Nigerian Breweries Plc to ensure efficiency and effectiveness? Then you might be the talent we are looking for! The position of Process and Control Improvement Specialist, is open, waiting for you to apply here. The core activity of the P&CI Specialist is to support the P&CI Manager in the following areas:Controls MonitoringProcess & Control ManagementContinuous Process Improvement (CPI). These activities drive the continuous improvement, monitoring/testing, design and implementation of processes and controls. Additional areas include:Risk ManagementComplianceFraud ManagementAssurance The P&CI Specialist need to maintain effective business relationships with internal and external stakeholders as well as other business partners.Key ResponsibilitiesProcess & Control ManagementSupport the P&CI Manager to ensure business processes and controls are appropriately designed, constructed, implemented, and maintained.Jointly drive with Local Management the design and documentation of business processes and controls, applying the global process design and management methodology.Ensure that controls are fully embedded in the design of processes, including Key Performance Indicators (KPI) defined by the Business. Identify and report any process activities that deviate from the standard or approved procedure. Control Monitoring:Provide direct support to the P&CI Manager to monitor and test control effectiveness and drive the implementation of remediating actions.Develops key control framework and execute a review of internal controls over financial reporting.Fraud and Risk management:Provide direct support to the P&CI Manager to lead the process of Risk Identification, Assessment and Response and monitor existing and emerging risks.Conduct Risk Assessment workshops with the Business, ensures relevant risk templates and documentation are used and drives the creation of risk responses.Support the business in developing action plans to mitigate, accept or transfer risk and monitors progress on an ongoing basis.Perform fraud and/or non-fraud investigations when requested by Local Management, Global Legal Affairs or Global Audit.Compliance management:Ensure that processes and controls are designed, implemented, and operating in line with the relevant policies, procedures, and HEINEKEN Rules.Stay informed about policy changes and assesses the impact on existing control frameworks.Provide advice, support, and challenge during the implementation of policies (global & local). Review new/updated policies & procedures Assurance activities:Work with the P&CI Manager to support Global and External Audit to efficiently plan and execute audits and to drive closure of audit findings.Participates in business process oriented internal control reviews, compliance audits and activities that deliver the P&CI plan to provide the business with comfort in the internal control environment. Continuous Process Improvement:Provide direct support to the P&CI Manager to embed a process improvement culture, drive process and control improvement and realize benefits.Challenge existing processes to identify improvement opportunities using benchmarks and external best practices.
Posted 28 Apr- About
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