Key Account Manager

Workforce Group  |  Lagos

Posted 20 Feb


Description

The Key Account manager is responsible for long-term, trusting relationships with a portfolio of assigned customers by productively managing both existing and potential customers while ensuring clients’ needs are understood and properly satisfied with our company products/services. 

The Key Account manager is responsible for:

Developing and maintaining relationships with key decision-makers;

Creating and implementing an account management strategy;

Recognizing customer business problems and driving / influencing resources to address opportunities; 

Maintaining current revenue and focusing on identifying new opportunities to increase market share and revenue growth

Obtaining customer commitment and delivering a total enterprise solution;

Develop new business with existing clients and/or identify areas of improvement to meet quotas;

Working with the company and other resources to increase opportunity size and expedite closure;

Ensure the timely and successful delivery of our solutions according to customer needs and objectives;

Assist with challenging client requests or issue escalations as required;

Negotiate contracts and close agreements to maximize profits;

Serve as the lead point of contact for all customer account management matters;

Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts);

Build and manage client information;

Prepare reports on account status;

Other assigned duties by managers.

Requirements

Minimum of BA/BS degree in Business Administration, Sales or relevant field;

Solid experience with CRM software (e.g. Salesforce, Zoho CRM, Bitrix or any other) and MS Office;

5-8 years related work experience is highly required;

Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role;

Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail;

Industry-related experience will be an added advantage;

Related Jobs

Key Account Manager

Workforce Group   |  Lagos

The Key Account manager is responsible for long-term, trusting relationships with a portfolio of assigned customers by productively managing both existing and potential customers while ensuring clients’ needs are understood and properly satisfied with our company products/services. The Key Account manager is responsible for:• Developing and maintaining relationships with key decision-makers;• Creating and implementing an account management strategy;• Recognizing customer business problems and driving / influencing resources to address opportunities; • Maintaining current revenue and focusing on identifying new opportunities to increase market share and revenue growth• Obtaining customer commitment and delivering a total enterprise solution;• Develop new business with existing clients and/or identify areas of improvement to meet quotas;• Working with the company and other resources to increase opportunity size and expedite closure;• Ensure the timely and successful delivery of our solutions according to customer needs and objectives;• Assist with challenging client requests or issue escalations as required;• Negotiate contracts and close agreements to maximize profits;• Serve as the lead point of contact for all customer account management matters;• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts);• Build and manage client information;• Prepare reports on account status;• Other assigned duties by managers.

Posted 20 Feb

Mid Level