Client Service Manager

Workforce Group  |  Lagos

Posted 07 Mar

Description

The Client Service Manager will be responsible for generating revenue by creating and maintaining a healthy pipeline of leads, understanding and interpreting technical requirements of clients and providing technical information to clients. The Client Service Manager will be responsible for client retention and growth.

Requirements

  • Creating sales opportunities through inbound lead follow-up, calls and emails,
  • Maintain and expand the sales pipeline within the target markets for The Zone
  • Act as a tour manager for the Zone.
  • Preparation and communication of client proposals.
  • Working directly and closely with the Marketing department to create awareness for the Zone within the Zones' target market, account management and the provision of a 5-star client experience.
  • Ensure adequate maintenance of the facility to ensure service delivery.
  • Continuous and consistent competitive analysis.
  • Create, strengthen, and manage partnerships in order to deliver on an agreed strategy.
  • Preparation of weekly, monthly, quarterly, and annual strategic plans prior to review.
  • Preparation of tenancy agreements and ensuring tenancy checks are in place.
  • Preparation of project plans and budget per event.
  • Preparation of invoices and chasing receivables with clients.
  • Effective supervision of client experience officers.

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