Customer Service/ Claims Officer

Our client, a leading International Insurance firm is looking to hire a Customer Service/ Claims Officer who will be responsible for: Delivering excellent and quality Customer to existing and potential clients (internal / external).Receiving and respond to customer enquirers (walk-in, telephone, email etc.) in a timely manner according to approved Turn-Around Times- TATs).Ensuring conversation of policies through professional advice and conductLiaising with other departments to support in the timely delivery of services to clients Providing professional services to clients (upselling, new products introduction, referrals, etc.) Compiling daily/weekly/monthly reports as per Standard Operating Procedures of the Department Undertaking any other duties that may be assigned by Supervisor 

HR Manager

Developing and implementing HR strategies and initiatives aligned with overall business strategy.Bridging management and employee relations by addressing demands, grievances and other issues.Managing and creating activities that retain employees within the organization, aware of company's competitiveness and employees career pathManaging policies that aim to maximize the workforce and company's performance.Implementing activities where the functional teams and HR work together to set rewards and incentives to reach a common goal or outcome.Maintaining and keeping check on the minimum standards of environment, health and safety rules of the organization.Managing the recruitment and selection process.Developing and monitoring overall HR strategies, systems and procedures across the organization.Developing and implementing a performance management system that best suits the organization.Nurturing a positive working environment.Developing a reward and compensation plan.Assessing training needs to apply and monitoring training programs.

HR Officer

Be actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring processDevelop and implement effective onboarding plans (including trainings and skill development plan)Support communication between employees and management and evaluation of employees including maintenance of employee records (attendance, KPI etc.)Other administrations (e.g., Support execution of daily operation procedures)

Business Development Manager - Furniture

Our client is a leading general furniture manufacturing and lifestyle company Location: VI, LagosThe role will be predominantly building relationships with Construction Companies, Architects, Contractors, Civil Engineers, House builders, Developers, institutions (like, banks, school etc.. ) and Housing Associations by introducing our furniture products, and generate the sales.                         Generating Sales and creating Pipeline for new B2b businessMeeting new prospects, understanding their requirement, quoting them, Converting into sales.Creating a pipeline for current and future projects.Pitching all furniture product to all clients and thus maximizing our share of sales from them.Job DescriptionMeet reasonable Sales Target  Per month including all furniturePresenting plan for upcoming week to immediate supervisor on every Saturday.Identify potential customer list, meet decision makers & push them to make buying decision.Responsible for Lead Generation & Opening New accounts.Convert Above Leads to Active & Regular Business ,With Each AccountUnderstand their Monthly/future Requirement.Understand Our Competition : Difference in Product, Price & Other Service OfferingsMaximize Business w each Customer.Find new avenues to meet potential big customers (Trade fair, builders / Architect forum), communicate about product & convert them to sales orders.

Head Business Technology Solutions

Our Client, a leading International Insurance firm is currently looking to fill the position of a Head, Business Technology Solutions.The successful candidate  will carry out the following responsibilities:Champion the adoption of digital solutions to drive customer experience and growth Take proactive steps and collaborate with Group CIO in engaging business leaders to formulate strategy and to execute strategic initiativesProvide leadership in technology selection for business enablement and innovationManage technology project implementations to meet cost, scope and time constraintsDevelop KPIs and SLAs to guide delivery of stakeholders’ requirementsCollaborate with Group CIO to develop governance of internal IT operations to drive attainment of SLAs in NigeriaDefine the firm's architecture in conjunction with current and future requirements of the organisation.Enable process efficiency of back office operations.Drive innovation for front office and core business operations by recommending and driving implementation of viable technologies.Identify key skills and talent gaps and work to recruit, train and retain talent.Identify and manage external vendors in the delivery of contracted work. 

Call Centre/Customer Care Supervisor

Our client is an international logistics firm.Location: Lagos, NigeriaJob SummaryThe Customer Care Senior Supervisor will be responsible for the daily running and management of the call centre through the effective use of resources. The individual will be responsible for meeting, setting customer service targets as well as planning areas of improvement or development.ResponsibilitiesSetting and meeting performance targets for speed, efficiency, sales and qualityManaging the daily running of the call centreMaintaining up-to-date knowledge of industry developmentsMonitoring random calls to improve quality, minimise errors and track operative performanceRecording statistics, user rates and the performance levels of the centre and preparing reportsHandling the most complex customer complaints or enquiriesOrganising staffing, including shift patterns and the number of staff required to meet demandCoaching, motivating and retaining staff and coordinating bonus, reward and incentive schemesForecasting and analysing data against budget figures on a weekly and/or monthly basis

Retail Business Manager

Our client is a firm in the fresh foods business (wholesale, retail, and supply)Location: AbujaJob DescriptionsSales and Customer Management: Establish and implement Action Plans to develop sales for each product category and client segment Increase Sales and profitability of each product segment Store Operations Management Ensure an operational effective management of the store, in compliance with internal policies and procedures; Guarantee an adequate integration and optimization between front and back-office, by ensuring appropriate resources coverage, and supervising logistics and stock management; Ensure maintenance of inventory accuracy, in line with corporate policies and procedures. Store Management: Ensure correct interpretation and implementation of visual guidelines, keeping store employees up to date about visual merchandising, and ensuring that team members follow best practice. Take care of the general look of the store in terms of cleanness, tidiness and efficiency, in order to ensure the best image of products and store, in line with the company’s brand communication and promotion strategy. Team Management & Personnel Management: Conduct training sessions to ensure staff development Manage store staff, ensure the development of motivation, sense of belonging and business involvement Conduct weekly sales operations meetings with team and provide management team with feedback Ensure collective development and growth of personnel Retail Management: Create a unique retail experience in line with company’s retail strategy, ensuring regular reviews and updates as required; Manage the stores to ensure a creative and inspiring layout, lighting and stock visual merchandising; Review the existing store staffing and working with the Human Resources department to drive a new staffing strategy where necessary; Interface with the Human Resources department to train, retrain and manage the sales team with a view to ensuring superior customer service, increase sales and ensure efficiency.

Accountant

Our client is a firm in the fresh foods business (wholesale, retail, and supply)Location: AbujaResponsibilitiesManage all accounting transactionsPrepare budget forecastsHandle monthly, quarterly and annual closingsReconcile accounts payable and receivableEnsure timely bank paymentsCompute taxes and prepare tax returnsManage balance sheets and profit/loss statementsReport on the company’s financial health and liquidityAudit financial transactions and documentsReinforce financial data confidentiality and conduct database backups when necessaryComply with financial policies and regulationsCreate accounting system for the company and run with it.

Architect

Our Client is a leading Real Estate companyLocation: Lagos, NigeriaBuilding Architectural Designs and Supervision of construction projects from the earliest stages right through to completionDesign buildings and produce detailed drawings according to best practices and standards of contemporary designs using the best design softwareSupervise site construction to ensure that it conforms with required standardsUse 3D illustration or visualization for projects and presentationsEnsure safety and functionality while minding aestheticsEnsure contractors conform with building policies and use adequate materials as requiredEnsure work is delivered within deadlines Ensure design aligns with policies and regulations i.e. cross-ventilation law, minimum space requirements, etc. Preparing and presenting design proposals to clients and advising clients professionally Negotiating with contractors and other professionals when the need arisesAttending regular meetings with clients, contractors and other specialistsDealing with problems that might come up during construction.Assess client's building Plan and make appropriate recommendations while taking corresponding actions where necessary. Responsible for ensuring client’s designs conforms with company policies Ensure setbacks are duly observed and conform to State and Federal building policies and laws.Perform all other tasks incidental to the job role and as may be assigned by superiors from time to time.

Industry Technology Specialist - Household Care

Our Client is a global player in the biotechnology industry, providing raw materials for industrial manufacturing process improvement.Role: Industry Technology Specialist, Household Care, NigeriaLocation: Lagos Nigeria We are looking for an experienced Industry Technology Specialist to join our Household Care team covering Nigeria and West Africa “at certain time”. You will be the responsible person for market specific technical & formulation knowledge in terms of ingredient usage, formulation practices, technical innovation trends & industry movement. You will also be the sparring partner & input-provider to the sales force represented across the region and act as a regional technical specialist and ensure best-practice & insight sharing. You will do high impact meetings & key customer interactions together with sales, marketing & business development colleagues, when a specialized technical dialogue is needed to inspire & convince customer’s R&D teams and work in close collaboration with the HHC labs to develop proof of concepts which meet customer and project expectations.