Regional Sales Managers-General Managers

Workforce Group is sourcing for a client in the Telecommunications Industry for Senior Sales Professionals with a minimum of 15 years experience. Ideal candidates must be from blue-chip organisations and preferably from the FMCG, Banking and Telecommunication Industry. Location: Kano

Retail Sales Executive

Workforce Group is currently sourcing for Retail Sales Development Executive for a client in the Oil and Gas Industry, who will represent the company in the designated territory.Job Responsibilities:Oversee the affairs and interest of the company, in terms of marketing, business development, and brand protectionAct as a liaison officer between the company and relative agencies.  Location: Jos, Sokoto, Maiduguri, Gusau (Zamfara)

Business Development Manager

Job ObjectiveThe Business Development Manager will be responsible for managing, optimizing and extracting value for The  Zone, raise grants, organize epic events and drive facility related revenues via rentals for business related purposes.  Job ResponsibilitiesDevelop and implement the marketing strategy for positioning the The Zone Centre as the business conference and training facility destination of choice.Build, manage and partner with the network of event organisers to ensure that The Zone Centre is always booked.Pro-actively source for potential partners for events, conferences and exhibitions. Manage all sponsorship activities- responsible for sponsor prospecting, proposal customization and presentation, sponsor follow-up and representing the company at industry functions.Responsible for sourcing grant specialists that will help create access to grants and donations to develop, equip and expand the innovation hub.Responsible for preparing, packaging and securing meaningful investments for Startups and products coming out of our Startup studio Pull together strategic, education based events, from possible topics, to facilitators, sponsors and partnerships etcEnsure current industry trends are properly addressed via curriculum content, conference speaker and speaker management.Analyze programs for effectiveness; conduct post-event reporting and ROI analysis. Interact with and manage multiple vendors, partners, company executives and a wide range of functional groups.Ability to navigate large partner organizations with multi-stakeholder management and secure their buy-in.  Ability to think strategically about complex issues and develop thoughtful recommendations and action plans. Exceptional interpersonal skills and the ability to communicate confidently with professionals from all levels of the corporate environment.Ability to navigate large partner organizations with multi-stakeholder management and secure their buy-in.  Ability to think strategically about complex issues and develop thoughtful recommendations and action plans. Exceptional interpersonal skills and the ability to communicate confidently with professionals from all levels of the corporate environment. Work with marketing team to create plans for pre- and post-publicity, mailings, social media interaction, produce collateral or promotional materials that relate to events, including programs, pledge forms, signage and invitations. Represent the organization externally in respect to events and sponsorship activityDemonstrated experience in planning large-scale corporate events and strategic programs Proven track record of leveraging opportunities to obtain event revenue through multiple methods (ticket sales, sponsorship, etc.), and motivating committees and volunteers to achieve revenue goals

Tech Recruitment Manager

Job ObjectiveThe Tech Recruitment Manager is responsible for identifying Tech Talents, filling organisations Tech needs, building tech communities with special focus on software developers and positioning the organisation as the go to place for Tech Recruitment.  Job ResponsibilitiesPosition the Organisation as the go-to place for Tech RecruitmentDevelop tools and methodologies to screen and identify top Developers Manage relationships with existing and prospective clients.Help organisations close Tech talent needs gapPro-actively source for business opportunities around tech talents recruitment and development globally.Successfully organize tech eventsBuild and nurture community for software developersGenerate thought leadership articles and contents to educate the market on tech recruitment.

Talent Assessment Specialist

Job Description:The Talent Assessment Specialist functions at a high level of knowledge and skill in all phases of test development, assessment project management & reporting and client experience management. He/She plans, develops, and evaluates tests and testing programs and related products that are closely aligned to talent selection and development.   Basic functions and responsibilitiesDesign and develop new assessments and innovative products and services; develop new blueprints and item types, working with project team and clientEngage clients to diagnose their needsCarry out research, data collection and analysis from several sources including clients, employees, interviews, surveys, actual hands-on previews or demos, published literature from written and electronic media etc to facilitate the execution of projectsExpand and develop the client base by identifying and targeting new businesses, markets and customers; develop and introduce new products and service offerings while building on existing client relationshipsPlan, manage and direct assessment development and executionGenerate thought leadership articles and contents to educate the market on assessment.

Head Contact Centre

Workforce Group is currently sourcing for Head Contact Centre for a commercial bank, who will manage all the activities associated with the contact centre, its staff and overall, ensure optimal effectiveness in meeting the organisation’s set goals.Job Responsibilities:Effective Management of the Contact Centre Staff.Prepare and Schedule 24 Hour Staff Roster by scheduling efficiently and ensuring agent occupancy, shift adherence and shrinkage are taken into considerationEffectively Manage All Contact Centre Resources - To ensure that all account and card requests/inquiries/complaints received by the contact centre via telephone, email and website are handled within the stipulated SLA.Ensuring prompt tracking of dormant account reactivated and the amount generated from the contact centerEnsure contact rate, conversion rate, sales rate for customers are been tracked.Ensure the contact center ROI is achieved while maintaining customer satisfaction and cost reduction.Review the complains received daily and ensure that all processes have been utilized to ensure prompt resolutionPerformance evaluation of the contact centre officers to reduce rework, attrition abandoned or blocked calls and increase first contact resolution, average handling time, speed and accuracy, etc.Proper documentation and storage of customer historical data/interactions for audit purposes.Ensure Complaints Received Are Effectively Handled and logged - To ensure that all contact centre agents are adequately trained to cross-sell/up-sell our products and services at any time.Generate Reports and Monitor Quality Of Phone Calls Handled By The Agents Ensure all card monitoring tools scorebridge and VRM are been used effectively. 

Insight Manager

Workforce Group is currently sourcing for an Insight Manager for a commercial bank, who will be responsible for identifying and driving implementation of opportunities to improve customer experience on a continuous basis, leveraging defined customer journey maps and insights from customer and market feedback.Duties & Responsibilities:The Insights & Strategy Manager will report to the Head, Customer Experience Management and play a key role in driving consistent customer experience across all touchpoints with identified strategy.Develop the bank’s Customer Experience strategy and support strategic initiatives developed from research, focus groups’ analysis and recommendation development.Establish communications and influence members of senior management of different business areasSupport the development of board and senior management presentations including research related to Customer Experience through Acumeni VOC Survey & NPS indicators in the banking industry and competitive landscape, emerging trends, etc.Coordinate daily tracking/analysis of customer and market feedback across internal and external sources (MS reports, Experience Champions, focus groups, strategy reports)Leverage feedback data to identify opportunities to improve customer experience across all business segments and service touchpointsEngage with stakeholders to determine and agree initiatives, solutions, product, system or process changes required to translate opportunities into customer experience outcomesDrive end-to-end implementation of required changes.Participates in the building of strategies to maximize automation, staff productivity, and customer satisfaction.

Data Analyst

Brief Description The data analyst supports digital marketing initiatives by analyzing data, identifying trends, and using insights to help optimize campaigns and drive business growth. The Data Analyst turns data into information, information into insight, and insight into advertising decisions. This role monitors the data behind all advertising campaigns, reviewing the campaign’s performance, targeting, ad creative, and ad spend with the goal of optimizing performance and improving ROI. This role requires strong quantitative, analytical, and problem solving skills, and the ability to collect, organize, analyze, and report on data quickly and accurately.

Graphic Designer

Brief Description Assembles images, typography, and other visuals to make visual content engaging and memorable while maintaining brand consistency.Responsibilities The Graphic Designer is responsible for the coordination and production of all images needed for the organization’s content teamDefining, creating, and upholding the organization’s style guide.Creating and maintaining brand consistency through the use of the organization’s branding and style guide standards on logos, colors, typography, and other graphic collateral. Designing engaging and creative images for use in a variety of digital assets including social media, images for written content, presentations, etc. Collaborating closely with other members of the content team to brainstorm and plan editorial calendar by determining scope and realistic deadlines for various design content Creating accurate graphics, charts, graphs, etc. that visually support the context of given content.Locating and/or initiating creation of engaging and relevant images to complement stories.

SEO

Brief Description The SEO will be responsible for driving global organic search strategy and execution and improving visibility of web properties, increasing website traffic from target audiences, and driving qualified leads and sales.The right candidate will have experience in increasing visibility for content (blog posts, YouTube videos, etc.) using methods that are consistent with the Terms ofService of major search engines such as Google. This role will require experience in setting search strategy and troubleshooting technical SEO issues.Responsibilities Defining editorial standards for maximizing search success on all content including the website, blog, social media platforms, and other communication channels. Monitoring and reporting on search metrics and demonstrating continuous improvement of the SEO strategy. Identifying search traffic growth opportunities for content and products based on analytics.Researching, reporting, and addressing changes in search engine algorithms.Recommending and executing on testing strategies to improve conversion rates on content pages. Troubleshooting and tracking site performance including social sharing, page load speed, and other technical issues related to search marketing. Conducting keyword optimization research for new and existing content pages.Researching the latest in search engine compliance and guidelines and adjusting strategy as necessary.